December 3rd 2007: NewVoiceMedia, Europe’s largest hosted contact centre provider, has been appointed by award winning airline Silverjet to implement its caller recognition software throughout the airline’s first contact centre. Silverjet offers a private jet experience at a fraction of the cost, with flights to New York and Dubai from just £1,099 return.

The Luton-based airline is using ContactWorld, a hosted system supplied by NewVoiceMedia, to operate within its innovative reservation system. NewVoiceMedia was selected from a number of vendors to provide an intelligent platform that will enable the award winning airline to continue to deliver outstanding customer service throughout its call centre operations. The system will also enable the number of agents to scale up in line with the airline’s rapid growth plans.

By capturing a caller’s phone number on their initial call, NewVoiceMedia’s system is able to instantly recognise the caller when they ring back. This allows Silverjet’s contact management system, Contact from Datasquirt, to pop up their information on the agents’ desktop, together with their ticketing details, and a record of all previous correspondence to enable a fast, efficient, and personalised call handling process.

George Henderson, IT Director of Silverjet explained, “We place huge emphasis on giving our customers a private jet experience for a fraction of the cost. NewVoiceMedia’s software will help us ensure that this is consistent throughout all points of the Silverjet experience, from the moment our customers pick up the phone to speak with our agents to the moment they leave our private terminals.”

Jonathan Grant, NewVoiceMedia CEO, said “Silverjet has set itself apart from its competitors because of its outstanding levels of customer service and the enormous cost savings that can be enjoyed on its tickets. Customers are at their most receptive when they call into the business, so in making the customer feel valued from the word go, it continues to reinforce the outstanding Silverjet experience.”

EuroDirect selects Pitney Bowes MapInfo as premier global partner for CAMEO Consumer Classification System

MapInfo AnySite and EuroDirect CAMEO enables businesses to make informed decisions about their global customer base when entering new markets

Windsor,—November 27, 2007— Pitney Bowes MapInfo, the leading global provider of location intelligence, today announced that EuroDirect, a market leader and innovator in direct marketing and database marketing, has selected the company as its premier global partner for the distribution of EuroDirect’s CAMEO consumer classification system. By combining CAMEO with Pitney Bowes MapInfo solutions such as AnySite® and MapInfo Professional®, businesses and marketing organisations can use powerful, location-intelligent solutions to enhance customer profiling and identify profitable new site locations.   

“To stay ahead in today’s competitive environment, many businesses need to develop a presence in other countries,” said John Dobson, managing director, EuroDirect. “With its global footprint in more than 60 countries worldwide, Pitney Bowes MapInfo will enable us to provide our retail, restaurant and financial services customers with the sophisticated site, market and customer analysis capabilities they need to support successful worldwide expansion.”

CAMEO’s comprehensive consumer classification profiles combined with AnySite’s in-depth customer segmentation analytics enables businesses to gain valuable insight into their current customers and effectively pinpoint potential new customers. Based on this customer insight, businesses can make more informed decisions regarding site selection, target marketing, cross selling and improving customer service. The combined offering is currently available for the UK and will soon be available for the U.S. and Canadian markets, as well as more than 30 countries spanning South America, Western Europe, Central and Eastern Europe, Asia, Australia and South Africa.   

“Having a thorough understanding of who your customers are and what appeals to them is essential to the success of any business,” said Mike Hickey, president, Pitney Bowes Software. “By integrating EuroDirect’s consumer classifications with Pitney Bowes MapInfo location intelligence solutions, organisations now have the most accurate, extensive demographic and consumer data at their finger tips to develop better target marketing strategies and more quickly identify successful new business locations.”

Data Centre will deliver ultra high-speed services to businesses in the area

27th November, 2007 (London) – Twang.net, the leading Internet Service Provider and systems integration specialist, has today announced the opening of a new regional data centre, which will bring hyper-fast broadband access and next-generation telecoms services to businesses in the Thames Gateway. 

From a regional hub in Docklands, Twang.net’s new Metro Node Data Centre will transmit data at ultra-high speeds via a fat pipe, delivering high quality, locally managed services to businesses in the area.  In deploying the Metro Node to gain broadband access, Thames Gateway customers also have the option to host their servers at a secure location, meaning they benefit from offsite backup and other co-location advantages. 

“Our Metro Node and high-speed fibre network, enables Twang.net to offer the same level of next generation products and services that we have provided the likes of Vodafone, Siemens, Ferrari and other Thames Valley businesses for the past ten years,” said James Sumsion, Managing Director of Twang.net.  “The regional Point of Presence (POP) in the Thames Gateway means we can provide tailored solutions to businesses in the region and essentially, build value into an organisations’ communications infrastructure.”

“Linking the Metro Node data centre to the Twang.net hub in Docklands means our Service Level Agreements (SLAs) will be substantially enhanced, connection speeds will be tripled and customer costs will be significantly reduced.  As a result we can offer new and existing customers in the Gateway our market-leading, locally managed, products and services, which can be seamlessly integrated into an organisation’s telecoms operations.”

Twang.net’s advanced broadband solutions will be delivered into the Thames Gateway in partnership with ZyXEL, the leading provider of complete broadband access solutions.  The partnership means that organisations, whether in the construction phase, seeking to deploy teleworking solutions, or deliver multimedia home network solutions, can achieve superior quality in the delivery of triple play solutions from fibre networks.   

“These technologies reflect a very exciting time for London and The Thames Gateway,” says Sarah Guy, Head of Communications at ZyXEL.  “We are delighted to be working with Twang.net at the 2007 Thames Gateway Forum and we believe our solutions can support the regeneration plans of the area, becoming an integral part of developments in the region for years to come.”

As a business-to-business service provider, Twang.net delivers High Bandwidth Connections to many FTSE 100 companies, as well as small and medium-sized enterprises across the UK.  Its new business services include: 1:1 leased lines delivered over SHDSL; up to 1GB/s Ethernet Services; point to point and internet connectivity and Direct EPS9/9 line replacements.

Content delivery innovator shortlisted as one of the world’s most promising private technology ventures

Cambridge, UK and San Francisco, USA – November 27, 2007 – CacheLogic, provider of the world's leading Digital Asset Delivery Network, has been selected as a finalist for the Red Herring 100 Global Awards 2007, which recognise outstanding achievements in financial performance, innovation, management, global strategy and ecosystem integration.  CacheLogic has previously been recognised on the prestigious Red Herring 100 Europe list in 2006. 

CacheLogic has revolutionized both the ‘mechanics’ and economics of content delivery, enabling the Internet to become the preferred delivery mechanism for large digital assets such as video, computer games and software.

Red Herring 100 finalists will be celebrated at an event in Seattle, WA, on December 3rd - 5th, with winners announced at an award ceremony on December 4th.  Only winners and finalists from previous Top 100 lists were eligible for this exclusive award.

"The finalists we selected from around the world are all excellent contenders," says Joel Dreyfuss, Editor-in-Chief of Red Herring. "They are exceptional companies with smart and innovative platforms that attest to the importance of technology in today’s global economy. CacheLogic has made the final group because of its outstanding achievements, and Red Herring Magazine is honoured to announce it is one of the most promising technology firms in the world.”

Adds Phill Robinson, CEO, CacheLogic: “We are delighted to be rubbing shoulders with the cream of cutting-edge global technology companies, including several of our customers who have also been nominated as finalists this year.  It’s extremely encouraging to see so many finalists listed that focus on the delivery of video over the Internet.  This confirms the tremendous growth in demand and interest that we have witnessed in this sector over the past 12 months. Red Herring’s 100 Global Award is hugely respected in this industry and it is an honour for us to have reached the finals.  This year has been a great success for us in terms of launching new products, investment in our network infrastructure, customer wins, management appointments and company expansion, and we’re looking forward to further growth and an exciting year ahead in 2008”.

Over 30 Countries Now Deployed, Milestone Solidifies Leadership in Data Privacy and Compliance Market

REDWOOD CITY, Calif.—November 27, 2007— Ingrian® Networks, Inc., the leading provider of data privacy solutions, today announced that it has shipped and deployed more than 1,500 data encryption appliances to customers in over 30 countries, including 31 organisations on the Fortune 1000 list.  Ingrian’s customers represent some of the most influential companies from around the globe, including the world’s number one toy maker, specialty coffee retailer, ticket retailer, bottled water producer, online computer retailer, and online digital music store, and the world’s largest transaction processor. These leading corporations have turned to Ingrian’s key management and enterprise encryption solutions for data security and to meet PCI DSS, California SB1386, and the Gramm-Leach Bliley Act.

”Ingrian’s DataSecure has provided us with multi-platform capabilities, flexible implementation points, and continuous technical support before, during and after deployment,” said Gavin Woolnough, Infrastructure Manager at AIRMILES.  “AIRMILES is the longest-running customer loyalty provider in the UK, and maintaining the trust of our employees and customers is incredibly important to us. We chose Ingrian to safeguard our data and protect the customer trust that we have worked to build.  We found that DataSecure is the only comprehensive encryption solution that can be implemented with little disruption to our application infrastructure and has the ability to grow with our business."

Ingrian’s award-winning encryption solutions have been deployed by some of the most recognised corporations across the globe including Dell, Hyundai Motor and AIRMILES.  DataSecure delivers field- and file encryption, seamless integration, and centralised key management and policy capabilities—enabling organisations to employ an end-to-end encryption strategy with unparalleled ease and cost effectiveness. Ingrian’s EdgeSecure appliances work directly with DataSecure to enable organisations to encrypt sensitive data at the point of capture, such as the retail store or bank branch location.

"Ingrian DataSecure has enabled Total Web Solutions to strongly encrypt its customer data and also facilitate key management policies to the high standards of the Payment Card Industry," said Miesha Vukasinovic, Managing Director at Total Web Solutions.  “By implementing DataSecure, Total Web Solutions has centralised all administration of cryptographic policies and configuration while providing us with the flexibility to integrate encryption where our security and business needs dictated.  Ingrian has offered Total Web Solutions the ability to meet its challenging cryptographic needs with a robust solution that delivers excellent key management and data security coupled with speed and reliability."

“Surpassing 1,500 encryption appliances deployed worldwide is a huge milestone for Ingrian,” said Michael Howard, CEO of Ingrian Networks. “The relationships we have formed with various industry leaders represent the growing attention to internal and external IT security threats and the risks surrounding unprotected data. Our customers have the corporate responsibility to safeguard the information of their employees and customers while maintaining compliance with a multitude of federal and industry security mandates.  Ingrian’s DataSecure and EdgeSecure appliances provide these corporations with the tools they need to protect all sensitive data and continue to be leaders in their industries.”

IT Leaders Can Now Experience Gemalto Digital Security First Hand When Visiting Microsoft
 
Amsterdam and Arlington, VA, November 27, 2007 – Information technology leaders visiting the Microsoft Partner Solutions Center on Microsoft Corp.’s Redmond, Wash., campus can now experience hands-on live simulation of world class digital security solutions from industry leader Gemalto.  Gemalto’s solutions empower employees, partners, customers and individuals to achieve the highest levels of security available to protect information, assets, identities and personal privacy.

“The Microsoft Partner Solutions Center is an environment that allows leading technology providers to work with customers and partners on system interoperability, proof-of-concept tests and implementation strategies,” said Manuel Rebuffel, worldwide technical community lead for the Communications Sector at Microsoft.  “We are pleased to add Gemalto to the list of leading companies working at the center to transform their technological visions into reality.”

The sprawling technical center boasts 600 servers, 100 terabytes of data storage and many facilities to help customers explore, plan and test solutions for their Microsoft systems. 

“The Envisioning Center is particularly exciting; our customers can experience firsthand how well Gemalto’s solutions perform in their own simulated environment,” said Marvin Tansley, director of Gemalto’s global alliance with Microsoft.  “Enterprise and government IT teams can now evaluate and test Gemalto’s two-factor digital security solutions for network access, identity management, data encryption and digital signing right alongside the exact Microsoft systems they plan to use.”

Gemalto digital security solutions to be available at the center include the Gemalto .NET smart card; the Protiva Strong Authentication Server and related Protiva credential devices using either one time password (OTP) or digital certificates; and Gemalto’s other Windows Smart Card Framework-compatible products. 

The center also includes state-of-the-art training facilities as well as R&D labs where Gemalto can work even more closely with Microsoft to integrate and test products and systems. 

Gemalto’s Protiva security platform was recently certified with the Internet Security and Acceleration (ISA) Server 2006, part of the Microsoft Forefront Security Suite.  These Microsoft products provide enhanced network edge protection and application-centric, policy-based access to corporate IT infrastructures. 

Microsoft employees use Gemalto .NET smart card technology embedded in their corporate badge to enable secure, two-factor authentication for access to Microsoft’s own information systems.

Webroot® Moves Aggressively To Extend Enterprise Security Capability – Merges With SAAS Firm Email Systems

Disruptive Innovation Comes to Security. Webroot Merges With E-mail and Web Security Software-as-a-Service Leader.

Boulder, Colo. / London, November. 27, 2007 — Webroot Software, Inc., a leading provider of security software for the consumer, enterprise and SMB markets, today announced that it has merged with Email Systems, a leading Software as a Service (SaaS) security provider. Consequently, Webroot moves decisively into providing security SaaS solutions to enterprise organisations, particularly SMBs. Webroot will now provide a new Email and Web Security SaaS solution that delivers email archiving, image scanning and encryption, anti-spam, anti-phishing and anti-virus services for protecting email, http web filtering and other web-based communications. This strategic combination will leverage the technology expertise, management and client bases of both organisations on a global scale. 

“Email Systems offers an unrivalled SaaS technology that represents a tipping point in enterprise security. We now have the opportunity to offer it on a much bigger scale. The new organisation will incorporate the management, sales, marketing and technical teams of our two companies to create a true global partnership,” said Mike Irwin, COO, Webroot Software. “Our customers will now be able to easily engage a multi-layered security strategy that includes industry-leading end-point and SaaS-based perimeter security in a unique and integrated package. Additionally, it will all be offered through our combined global network of channel partners.”

Webroot will now be able to offer email and Web management, protection and compliance services that can be integrated with the award-winning Webroot AntiSpyware Corporate Edition with AntiVirus end-point protection solution. This multi-layered hybrid approach to security provides a powerful alternative to the traditional hardware and server based perimeter solutions at a fraction of the cost, while delivering additional levels of protection.

“As is the case with most new technologies, excitement has grown over the Software as a Service (SaaS) model for various reasons. The ease of deployment, management, scalability and reducing the workload of internal IT staff have driven much of the fervor,” said Brian Burke, Program Director, Security Products at IDC, a global provider of market intelligence. “As a security solution, we anticipate seeing an increase in hybrid models that include both an on-premise and a hosted security service. Overall, IDC expects that worldwide spending on hosted messaging security services, which totaled $300 million in 2006, will reach $1.4 billion by 2011.”

As one of the fastest growing vendors in the fastest growing enterprise technology segment, Email Systems has been providing SaaS-based email and web protection, management and compliance services since 2002. Recently awarded CRN UK Magazine’s 'Security Vendor of the Year', Email Systems now protects more than 1,500 businesses and 2.5 million email boxes worldwide. The company currently filters and scans more than 1.2 billion messages per month.

“By joining forces, we are poised to provide one of the most unique and powerful security solutions in the industry. SaaS is a disruptive technology that we’ve seen grow to dominate business applications and expect to see the same with security,” said Neil Hammerton, CEO, Email Systems. “The combination of Webroot’s global support, the delivery to a far broader audience through our expanded channel reseller network, and our latest product release soon to be announced, we feel like we are poised to take full advantage of a technology sea-change.”

Terms of the agreement were not disclosed, however, both businesses will continue to operate within existing market spaces in the near-term. Since both companies are growing rapidly, Webroot will be retaining all current employees and accelerating targeted new hires. The new organisation has also reaffirmed its commitment to a channel-led model in the SaaS space. Moving forward, Webroot will support all existing customers of Email Systems and their current offerings with Webroot’s world-class support organisation that will now be able to offer follow-the-sun service with offices in EMEA, US, Australia and Japan. Additionally, Webroot customers can now obtain a free 14-day trial of Webroot Email Security SaaS. For more information regarding these services visit

http://www.webroot.com/land/webroot-email-security.php or call 1-800.870.8102.

Survey reveals new data security risk: over 80% of temporary staff have the same level of access to company documents as permanent staff but without the same accountability

CHERTSEY, 27 November 2007 Research released today by Websense, Inc. (NASDAQ:WBSN) has revealed that temporary workers across the UK are unwittingly exposing businesses of all sizes to information security breaches. In the Information Open Access survey of more than 100 temporary staff, the findings indicate that organisations may be unnecessarily putting their data at risk by granting temporary staff access to confidential information at the same levels as permanent employees. 

The survey highlights that 87.7% of respondents were able to access documents from the company network drive, 52% had used a co-worker’s e-mail account and 80.7% had unlimited access to the Internet from their work PC.  A worrying level of apathy amongst businesses toward basic data security processes is leaving them wide open to the risk of accidental or deliberate data breaches – only 21.1% of temporary workers had signed any type of PC or Web use policy

As businesses gear up for the busy Christmas period, the UK’s 3.1% (or 770,000) temporary staff will balloon to nearly 900,000. However, businesses are evidently ill-prepared for the security risk this introduces. The survey identifies three key issues propagating this security risk:

1.   INFORMATION LEAKAGE

The most prominent theme to emerge from the survey results shows that temporary workers are exposing businesses to potentially large-scale information leakage where confidential data is allowed out of the organisation, either by mistake or through malicious intent. Key findings include:
•   87.7% of respondents were able to access documents from the company network drive or electronic folders that permanent staff use on a day to day basis
•   62.4% had used someone else’s login details to access a work PC
•   57.5% admitted sending work documents to the wrong person
•   91.2% were able to print any work document they liked
•   36.8% were given access to passwords for company systems (i.e. invoicing, procurement, payroll)
•   52% used someone else’s e-mail account or a general company e-mail address
•   42.1% were able to connect a personal device (iPod, USB key, PDA) to their work PC

2. LACK OF BASIC DATA SECURITY MANAGEMENT

Underpinning the data leakage risk is a worrying degree of apathy amongst businesses towards basic data security management. The survey indicates that the majority of businesses are failing to put business processes in place for temporary staff to protect against security breaches.  78.9% of temporary workers said they did not have to sign a PC or Internet use policy before starting a temporary assignment. And 97% said they either didn’t understand or had never heard of the Computer Misuse Act. This includes the ‘unauthorised access offence’ where a person is ‘committing an offence if he or she causes a computer to perform any function with intent to secure unauthorised access to or modification of any program or data held in a computer’.

3. EXPOSURE TO EXTERNAL THREATS

The survey also reveals that temporary workers are opening the doors to allow external threats such as Internet viruses or botnets to infect businesses, through a lack of automated Internet and email management. There is also strong evidence that businesses are failing to manage the use of social networking sites and Web 2.0 technologies, which are a haven for cyber criminals.
Key findings include:
•   67% of temporary workers used social networking sites like Facebook during working hours
•   80.7% had unlimited access to the Internet from the work PC
•   80.7% could access POP e-mail like Hotmail
•   21.1% accessed peer to peer sites like Kazaa
•   37.2% used instant messaging to chat with friends
•   25.5% accessed download sites during work hours

“Many businesses across the UK rely on temporary staff to help see them through the busy Christmas period. But business managers need to secure the critical data that is unwittingly being put at risk by temporary staff,’ said Johanna Severinsson, senior marketing director, Websense.  “Organisations must start managing what access their temporary staff has to confidential data so they can focus on maximising profits during the festive period rather than dealing with security holes.”

FINCAD Launches In The UK With Over 1,400 Financial Modelling Products

London, November, 27, 2007 – FINCAD a global leader in financial analytics software and services has launched within the UK, allowing financial services organisations to evaluate the derivatives market, valued at over £75 trillion in EMEA.

With the fall-out from the US sub-prime mortgage crisis beginning to spread across the Atlantic, FINCAD’s financial analytics will enable European organisations to better value and assess the financial risk of their financial derivatives.

FINCAD provides over 1,400 financial modelling products including commodities, convertible bonds, credit equity through to fixed income, foreign exchange, municipal bonds among others. FINCAD allows financial institutions to mitigate the impact of market uncertainty by having a far greater understanding of the consequences of their decisions.

Bob Park, Chief Executive Officer of FINCAD said, “The current crisis affecting world financial markets is a stark reminder of the inherent risks which expose companies and individuals to potentially catastrophic losses when critical information is absent, or when the quality of information available to investors is not carefully assessed. Businesses today are challenged by the need to harness the value of increasing amounts of data to make accurate decisions. FINCAD is firmly committed to working closely with the financial industry to help them assess their financial risk and fulfil their corporate governance obligations.”

FINCAD software is specifically designed to help financial institutions manage exposure to risk by providing valuation, risk assessment and regulatory compliance tools to banks, corporate treasuries and asset management firms in over 70 countries around the world.

MACH Signs Contract With Vivacell To Deliver Financial Clearing And IOT Check Solutions And Extends Contract For Data Clearing

Luxembourg, 27th November, 2007 – MACH, the leading global clearing and settlement partner for mobile based transactions, today announced that VivaCell, a subsidiary of Mobile TeleSystems OJSC (NYSE: MBT), has chosen MACH’s Financial Clearing and IOT Check (Inter-Operator Tariff) solutions, whilst also extending their contract for MACH Data Clearing.

The announcement with VivaCell represents a further endorsement of MACH’s technology within the East European mobile market.

VivaCell is the leading Armenian mobile operator in a country with a population of more than 3 million people, a growing telecommunications sector and increasing investment levels. VivaCell manages and operates a state-of-the-art mobile services network which transcends national borders, integrating Armenia with other mobile networks around the world.

VivaCell considers the diversification of its products and services, flexible tariff plans and proximity to its customers as essential factors in keeping and expanding further the high levels of success already achieved.

VivaCell has invested in MACH IOT Check, which proactively ensures that Inter-Operator Tariffs (IOTs) are correct when a user is roaming. MACH IOT Check ensures that VivaCell are proofed against incorrect tariffs, and more importantly that their subscribers don’t incur excess roaming charges. This is vitally important as VivaCell today is working with 265 mobile operators, thus allowing its subscribers to roam in 145 countries.

VivaCell General Manager Ralph Yirikian commented, “MACH’s solution helps VivaCell to improve further its billing system, which surely makes the usage of VivaCell services for our roaming subscribers more comfortable and clear.”

VivaCell’s adoption of MACH Finance and IOT Check from MACH’s advanced suite of solutions runs alongside MACH Data Clearing, a contract that has been extended by VivaCell. MACH Data Clearing enables VivaCell and mobile operators all over the world to exchange billing and settlement information on which the whole business concept of international roaming is based. MACH Finance is the globally renowned, proven financial clearing & settlement solution subscribed to by many leading operators.

Terence Ledger, Chief Commercial Officer – MACH commented, “We are delighted to extend our partnership with VivaCell, by not only renewing our existing Data Clearing contract, but by also delivering MACH Finance and MACH IOT Check”. Terence Ledger concludes: “Eastern Europe is a big market for MACH, and extending contracts and supplying our solutions to companies like VivaCell is a great endorsement of our work in that market.”

-Ojom launches mobile game version of the hit 80s detective series - 

(Berlin – 26th November 2007):  Ojom GmbH, a leading creator and global publisher of mobile games, today announced the launch of Magnum P.I., a mobile game adaptation of the hit US detective series. The game allows players to live the dream in Hawaii fighting crime, as private investigator Thomas Magnum.

Specifically developed to be played on your mobile phone, Magnum P.I is a fast and furious platform game. You are Thomas Magnum, ex US- Navy seal turned private investigator, and it’s your job to scour Hawaii for known criminals in your loud beach shirts. Make sure you pick up as much of the stolen loot as possible along the way to ensure you get enough evidence to catch the gangsters. You can use the information provided by your buddie T.C. as he flies you around in his famous helicopter.

You start the game with some training on the sunny beaches of Hawaii, avoiding obstacles and jumping across canyons collecting coins and priceless team rings Magnum and his pals got in Vietnam. In your next stage of training it is important to collect as many of those team rings as possible, as it will get you an all important extra life. As you progress through the training and begin your investigations you are asked to complete various tasks, each taking you a step closer to catching the criminals. As you progress through the game your final task is to rescue long-time friend Higgins, who has been kidnapped by a notorious crime organisation.

This is a high speed action-packed adventure game that is easily played on your mobile; you’ll need fast reflexes for this one. The game runs in over 20 levels, including bonus levels, with the ultimate goal of catching the mobsters and becoming the top Private Investigator. Run, jump and slide through the different missions, try the double jump and slide for extra smooth Magnum style. Controlling Magnum couldn’t be easier, as you run automatically and use your phone’s keys to move your character; press up to jump and down to slide. 

Marc Buße, Channel Manager, of Ojom GmbH, said: “Magnum P.I is an exciting addition to our range of mobile game titles. Many people will remember the immensely popular and iconic 80s TV series. This is an exhilarating and addictive jump ‘n’ run style game that we hope will appeal to a cross section of mobile gamers.”

Magnum P.I. is available now on all Java-enabled handsets and from major mobile operators in a range of European languages.

For more information, visit the Ojom website at www.ojom.com

London 20 November: NewVoiceMedia, Europe’s largest hosted contact centre service provider announced today that it is helping Parcelforce comply with the Payment Card Industry–Data Security Standard (PCI-DSS). The PCI-DSS which comes into force this year, is designed to increase security for card payments and will impact all contact centres taking credit card details from callers.     

Currently staff in many contact centres can access customers’ card details over their computers or write them down during the phone call with a caller. Apart from the process inefficiencies, it exposes the contact centre to potential fraud as agents could pass this information on to others.

The new system from NewVoiceMedia will allow Parcelforce customers to make highly secure card payments either over the phone or via the internet. The service based on the ContactWorld platform, launched earlier this year, is directly connected to World Pay. This eliminates the need for agents to have access to or record card details and disables call recording whilst the customer enters their card details.

“Worryingly, some call centre managers are still not aware what the new standards entail and how it impacts them” commented Jonathan Grant, CEO of NewVoiceMedia. “If managers fail to comply, they risk withdrawal of the card service and even a fine of up to £50,000 per infringement.

“Some contact centres are hiding their heads under the sand hoping to avoid the issue. Ignoring the new standard should not be an option.”

Parcelforce Customer Services Manager, Emma Bailey, said: “NewVoiceMedia now processes over £100,000 per day in card payments across our 52 depots. We are constantly looking for ways to offer our clients the best service and by achieving PCI-DSS compliancy, not only will our clients enjoy peace of mind, it also reduces our transaction costs with WorldPay.”

Core Facts:
•   Toshiba is offering all new laptop customers a full refund, as well as either a repaired or replaced machine should their notebook fail within its warranty period

•   The offer is available on all laptop purchases made up until, and including, 24th December 2007

•   A huge range of business and consumer notebooks are offered in the promotion including all specifications from the following models:

Qosmio G40: http://uk.computers.toshiba-europe.com/cgi-bin/ToshibaCSG/jsp/familyHomepage.do?service=UK&FAMILY_ID=96787
Satellite A200: http://uk.computers.toshiba-europe.com/cgi-bin/ToshibaCSG/jsp/seriesHomepage.do?service=UK&SERIES_ID=127420
Satellite P200: http://uk.computers.toshiba-europe.com/cgi-bin/ToshibaCSG/jsp/seriesHomepage.do?service=UK&SERIES_ID=128104
Satellite X200: http://uk.computers.toshiba-europe.com/cgi-bin/ToshibaCSG/jsp/seriesHomepage.do?service=UK&SERIES_ID=131319
Satellite U300: http://uk.computers.toshiba-europe.com/cgi-bin/ToshibaCSG/jsp/seriesHomepage.do?service=UK&SERIES_ID=129810
Satellite A210: http://uk.computers.toshiba-europe.com/cgi-bin/ToshibaCSG/jsp/seriesHomepage.do?service=UK&SERIES_ID=131680
Satellite Pro A200: http://uk.computers.toshiba-europe.com/cgi-bin/ToshibaCSG/jsp/seriesHomepage.do?service=UK&SERIES_ID=129372
Satellite Pro P200: http://uk.computers.toshiba-europe.com/cgi-bin/ToshibaCSG/jsp/seriesHomepage.do?service=UK&SERIES_ID=129581
Satellite Pro U300: http://uk.computers.toshiba-europe.com/cgi-bin/ToshibaCSG/jsp/seriesHomepage.do?service=UK&SERIES_ID=131714
Portégé R500: http://uk.computers.toshiba-europe.com/cgi-bin/ToshibaCSG/jsp/seriesHomepage.do?service=UK&SERIES_ID=129898
Portégé R400: http://uk.computers.toshiba-europe.com/cgi-bin/ToshibaCSG/jsp/seriesHomepage.do?service=UK&SERIES_ID=123942
Portégé M400: http://uk.computers.toshiba-europe.com/cgi-bin/ToshibaCSG/jsp/seriesHomepage.do?service=UK&SERIES_ID=114023
Tecra A9: http://uk.computers.toshiba-europe.com/cgi-bin/ToshibaCSG/jsp/seriesHomepage.do?service=UK&SERIES_ID=129014
Tecra M9: http://uk.computers.toshiba-europe.com/cgi-bin/ToshibaCSG/jsp/seriesHomepage.do?service=UK&SERIES_ID=128219
 
•   Customers must register their purchases at www.toshiba.co.uk/moneyback within seven days of purchase

Quote
Andy Bass, Managing Director, Toshiba Computer Systems Division

"Reliability is one of the key considerations when buying a notebook and Toshiba has proved itself a market leader in this area. This fantastic promotion demonstrates the confidence we have our products and reflects the research that has gone in to each and every notebook to ensure that it is of the highest quality."

This social media news release can be viewed at:-
http://blogit.webitpr.com/?ReleaseID=7149

Content available includes:
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Boilerplate Statement
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Actix Launches Next Generation NSM System to Automate RAN Performance Engineering

Actix Insight improves engineering efficiency to provide faster ROI

London, 16 November 2007 - Actix, the category leader in Network Status Management (NSM) solutions for mobile operators, today announced the introduction of Actix Insight, a next generation system designed to automatically identify, collate and diagnose common radio access network (RAN) problems. Insight has been designed to improve the efficiency of RAN engineering and troubleshooting by providing advanced performance diagnostics and intelligently prioritizing that information for presentation via a single user interface.

For many carriers, RAN engineering currently consists of numerous systems, including mini-tools, spreadsheets and databases, each providing their own task list. Actix Insight was developed to replace and automate many of these processes, and has been shown to provide a six-fold increase in performance engineering productivity.

As carriers increasingly turn towards the best practices provided by NSM technologies - which extend the principles of OSS into the radio subsystem, to bring scale and coordination advantages to highly fragmented processes and departments - they require more automated, systematic approaches to integrate and manage existing infrastructures. Actix Insight, built within the new Actix One integration framework, is the central engine designed to form a scalable backbone for future NSM deployments. It enables optimization of the network engineering process and more intelligent and effective management of the workflow through that process to bring large-scale automation to highly fragmented systems in the network performance arena.

“During a number of successful operator trials Actix Insight was shown to provide a far more useful list of daily tasks by giving network engineers visibility of the most service-affecting network issues while prioritizing those issues with the highest impact on customer satisfaction,” said Chris Larmour, Actix’ Chief Marketing Officer. “In addition to delivering significant improvements in productivity and effectiveness, engineers identified twice as many service affecting issues as were previously being identified, many of which were root causes missed by existing processes and tools. Trials also showed Actix Insight to reduce revenue leakage – the loss of traffic caused by network issues - by around eight per cent,” continued Larmour.

Actix Insight coordinates data from existing performance, configuration, and fault management systems, allowing carriers to retain and leverage their existing systems investments. Insight applies best practice rules to provide intelligent automated analysis on top of existing systems to quickly identify and diagnose complex network issues.

Key features of Actix Insight include:

§   RAN Data Repository
RAN performance, fault and configuration data is collated and consolidated all into a single RAN Data Repository.
§   Best Practice Analysis Server 
Actix Insight’s Analysis automates the identification and diagnosis of common RAN problems within 2G and 3G network technologies. A simple rules editor enables the customization of the behavior of the system to fit a mobile operator’s corporate, marketing and regional goals.
§   Task Based Approach
Identified RAN issues are presented in a simple, task-centric interface that provides engineers with a prioritized list of tasks based on the impact to the network, the business and the customer.
§   Map Based Investigation
RAN information is presented in a coordinated cell-centric interface that allows fast accesses to all information relating to each network issues from one source.
§   Management Reports & Audit
Management reports provide an overview of the efficiency and effectiveness of RAN engineering, allow better allocation and control of resources to process bottlenecks and the most critical service-affecting issues.