|
Subject |
Replies |
Started by |
Views  |
Last post |
|
|
It?s Customer Service Stupid: Delivering Customer Service Training That Sticks
It?s Customer Service Stupid: Delivering
Customer Service Training That
Sticks
"Society is
always taken by
|
0
|
Stephen Taylor
|
659
|
August 04, 2007, 12:52:27 PM
by Stephen Taylor
|
|
|
|
Over Delivering Provides Big Results
Over Delivering Provides Big
Results
Over promising is
a problem only when you under deliver.
There are a numbe
|
0
|
Stephen Taylor
|
659
|
August 04, 2007, 12:09:44 PM
by Stephen Taylor
|
|
|
|
Finding Out Why a Potential Customer is Calling On You
Finding Out Why a Potential Customer is
Calling On You
Our
challenge as the business owner/sales
person answeri
|
0
|
Stephen Taylor
|
659
|
August 04, 2007, 01:01:23 PM
by Stephen Taylor
|
|
|
|
Over Deliver - The Key to Customer Satisfaction
Over Deliver - The Key to Customer
Satisfaction
Client
satisfaction starts with meeting or
beating the contract
|
0
|
Stephen Taylor
|
660
|
August 04, 2007, 12:12:28 PM
by Stephen Taylor
|
|
|
|
Why Passenger Surveys are a Transport Operators Best Friend
Why Passenger Surveys are a Transport
Operators Best
Friend
Public transport
operators who already use passenge
|
0
|
Stephen Taylor
|
661
|
August 04, 2007, 12:16:06 PM
by Stephen Taylor
|
|
|
|
From Scowl to Smile: 5 Practical Steps to Instill Exceptional Customer Service
From Scowl to Smile: 5 Practical Steps
to Instill Exceptional Customer
Service
Whether in a
restaurant, a retai
|
0
|
Stephen Taylor
|
662
|
August 04, 2007, 01:11:46 PM
by Stephen Taylor
|
|
|
|
Developing A Customer Complaint System
Developing A Customer Complaint
System
Background
The
company was experiencing an increase in
the number o
|
0
|
Stephen Taylor
|
662
|
August 04, 2007, 12:21:44 PM
by Stephen Taylor
|
|
|
|
More Customers - Watch those Little Things
More Customers - Watch those Little
Things
Two situations, two
perfectly acceptable experiences, but in
one cas
|
0
|
Stephen Taylor
|
662
|
August 04, 2007, 12:18:08 PM
by Stephen Taylor
|
|
|
|
Is Your CRM (Customer Relationship Management) System Doomed To Fail?
Is Your CRM (Customer Relationship
Management) System Doomed To
Fail?
"Right, People.
Let's blast out
|
0
|
Stephen Taylor
|
663
|
August 04, 2007, 12:17:01 PM
by Stephen Taylor
|
|
|
|
From Disgruntled to Champion - How to Turn an Unhappy Client Into Your Best Cust
From Disgruntled to Champion - How to
Turn an Unhappy Client Into Your Best
Customer
It's a
salesperson�
|
0
|
Stephen Taylor
|
663
|
August 04, 2007, 12:26:03 PM
by Stephen Taylor
|
|
|
|
Your Voice Print
Your Voice
Print
"Mountains are
built one pebble at a time and climbed
one step at a time." This is a
|
0
|
Stephen Taylor
|
663
|
August 04, 2007, 01:13:21 PM
by Stephen Taylor
|
|
|
|
Whatever Happened To Customer Service?
Whatever Happened To Customer
Service?
Do you remember
the last time you went into a shop and
the person '
|
0
|
Stephen Taylor
|
664
|
August 04, 2007, 12:21:16 PM
by Stephen Taylor
|
|
|
|
Difficult Customers - Theres No Such Thing
Difficult Customers - Theres No Such
Thing
A couple of years
ago I had a call from a Customer
ServiceManager wo
|
0
|
Stephen Taylor
|
664
|
August 04, 2007, 12:37:48 PM
by Stephen Taylor
|
|
|
|
Courting Customers - From First Date to Marriage
Courting Customers - From First Date to
Marriage
Landing a new
client is like courting a potential
spouse. The
|
0
|
Stephen Taylor
|
665
|
August 04, 2007, 12:56:48 PM
by Stephen Taylor
|
|
|
|
My Child Has Opie Eye!
My Child Has Opie
Eye!
7:00 a.m., the
silence in the house is broken by my
child's call to me, from anothe
|
0
|
Stephen Taylor
|
666
|
August 04, 2007, 12:46:30 PM
by Stephen Taylor
|
|
|
|
Tips for Curing Bad Customer Service
Tips for Curing Bad Customer
Service
Bad customer
service is everywhere these days -
unmanned front desks, surl
|
0
|
Stephen Taylor
|
666
|
August 04, 2007, 12:26:35 PM
by Stephen Taylor
|
|
|
|
Loyal Customers Take Commitment
Loyal Customers Take
Commitment
In today's
competitive world of retail, many stores
are implementing exter
|
0
|
Stephen Taylor
|
667
|
August 04, 2007, 12:23:32 PM
by Stephen Taylor
|
|
|
|
Clients - What They Want from You
Clients - What They Want from
You
A growing number of
individuals are finding themselves
called to help others
|
0
|
Stephen Taylor
|
667
|
August 04, 2007, 01:13:43 PM
by Stephen Taylor
|
|
|
|
Customer Conversion Mistakes That Will Cost You
Customer Conversion Mistakes That Will
Cost You
The following are
common mistakes that Sales Managers and
Owner
|
0
|
Stephen Taylor
|
668
|
August 04, 2007, 12:04:43 PM
by Stephen Taylor
|
|
|
|
Customers Who Rave About You and Your Service
Customers Who Rave About You and Your
Service
According to
customer service studies by marketing
gurus of the w
|
0
|
Stephen Taylor
|
669
|
August 04, 2007, 12:26:58 PM
by Stephen Taylor
|
Topic you have posted in
Hot Topic (More than 10 replies)
Very Hot Topic (More than 15 replies)
Locked Topic
Sticky Topic
Poll