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Learning from Your Employees and Customers Complaints
Learning from Your Employees and
Customers
Complaints
Listening to
complaints, whether they're
reasonable
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Stephen Taylor
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650
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August 04, 2007, 12:18:40 PM
by Stephen Taylor
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Managing Your Business When One Client Takes Alot of Your Time
Managing Your Business When One Client
Takes Alot of Your
Time
How often has your
schedule been thrown out of w
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0
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Stephen Taylor
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652
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August 04, 2007, 12:19:02 PM
by Stephen Taylor
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11 Ways to Get What You Want - Be a Clever Customer!
11 Ways to Get What You Want - Be a
Clever Customer!
We all
want great service, whether we are
buying our weekl
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0
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Stephen Taylor
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751
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August 04, 2007, 12:19:34 PM
by Stephen Taylor
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Sales Marketing: 10 High Impact Ways To Improve Your Customer Service
Sales Marketing: 10 High Impact Ways To
Improve Your Customer
Service
If you want to
last a long time in busine
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0
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Stephen Taylor
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652
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August 04, 2007, 12:19:58 PM
by Stephen Taylor
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Dealing with Difficult People
Dealing with Difficult
People
1. Don't get
Hooked !!!
When people behave
towards you in a manne
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0
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Stephen Taylor
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652
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August 04, 2007, 12:20:21 PM
by Stephen Taylor
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Clients?Do You Really Need Them?
Clients?Do You Really Need
Them?
Running a successful
business takes a lot of energy and there
are so many area
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0
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Stephen Taylor
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652
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August 04, 2007, 12:20:55 PM
by Stephen Taylor
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Whatever Happened To Customer Service?
Whatever Happened To Customer
Service?
Do you remember
the last time you went into a shop and
the person '
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0
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Stephen Taylor
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664
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August 04, 2007, 12:21:16 PM
by Stephen Taylor
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Developing A Customer Complaint System
Developing A Customer Complaint
System
Background
The
company was experiencing an increase in
the number o
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Stephen Taylor
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662
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August 04, 2007, 12:21:44 PM
by Stephen Taylor
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Reducing Customer Resistance to Your Product or Service
Reducing Customer Resistance to Your
Product or
Service
Resistance has to
do with putting up blocks that preven
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0
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Stephen Taylor
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650
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August 04, 2007, 12:22:11 PM
by Stephen Taylor
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Moments That Matter
Moments That Matter
Many
years ago, I was a first year apprentice
assigned the task of pressure washing a
set o
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Stephen Taylor
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701
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August 04, 2007, 12:22:33 PM
by Stephen Taylor
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Putting The Service Back In Customer Service
Putting The Service Back In Customer
Service
The future of
customer service is here. Technology has
made seekin
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Stephen Taylor
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718
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August 04, 2007, 12:23:06 PM
by Stephen Taylor
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Loyal Customers Take Commitment
Loyal Customers Take
Commitment
In today's
competitive world of retail, many stores
are implementing exter
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Stephen Taylor
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667
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August 04, 2007, 12:23:32 PM
by Stephen Taylor
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Make Sure You Get The Customer Perspective
Make Sure You Get The Customer
Perspective
Businesses
that fail, often forget to seek out the
customer perspect
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0
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Stephen Taylor
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678
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August 04, 2007, 12:23:54 PM
by Stephen Taylor
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11 Moments of Truth
11 Moments of Truth
These
moments come when a customer or
client?
1. Hears someone else
praise you o
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Stephen Taylor
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888
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August 04, 2007, 12:24:15 PM
by Stephen Taylor
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Empowering Customer Service Vital
Empowering Customer Service
Vital
It never fails to
amaze me how many companies have
employees who are empowere
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0
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Stephen Taylor
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712
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August 04, 2007, 12:24:37 PM
by Stephen Taylor
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Be A Resource
Be A Resource
What is one
of the greatest ways to add value to
your business? Nope, it's not
giving away f
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0
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Stephen Taylor
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653
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August 04, 2007, 12:25:11 PM
by Stephen Taylor
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The Great American Customer Service Unawareness Campaign
The Great American Customer Service
Unawareness Campaign
Q:
I'm so sick of you so-called
business experts
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0
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Stephen Taylor
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653
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August 04, 2007, 12:25:32 PM
by Stephen Taylor
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From Disgruntled to Champion - How to Turn an Unhappy Client Into Your Best Cust
From Disgruntled to Champion - How to
Turn an Unhappy Client Into Your Best
Customer
It's a
salesperson�
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0
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Stephen Taylor
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663
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August 04, 2007, 12:26:03 PM
by Stephen Taylor
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Tips for Curing Bad Customer Service
Tips for Curing Bad Customer
Service
Bad customer
service is everywhere these days -
unmanned front desks, surl
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0
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Stephen Taylor
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666
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August 04, 2007, 12:26:35 PM
by Stephen Taylor
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Customers Who Rave About You and Your Service
Customers Who Rave About You and Your
Service
According to
customer service studies by marketing
gurus of the w
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0
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Stephen Taylor
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669
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August 04, 2007, 12:26:58 PM
by Stephen Taylor
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