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Under Promise & Over Perform: The Art of Managing Customer Expectations
Under Promise & Over Perform: The
Art of Managing Customer
Expectations
I'll
always feel warmly about
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Stephen Taylor
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785
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August 04, 2007, 02:43:56 PM
by Stephen Taylor
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What You Need to Know About CRM
What You Need to Know About
CRM
1. It's all about
the customer. Some companies focus too
much on expensive
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Stephen Taylor
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786
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August 04, 2007, 02:27:32 PM
by Stephen Taylor
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What Every Employee Should Know About How to Prevent Customer Service Conflicts
What Every Employee Should Know About
How to Prevent Customer Service
Conflicts
There are five
techniques that
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Stephen Taylor
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787
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August 04, 2007, 02:14:36 PM
by Stephen Taylor
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4 Customer Service Mistakes Companies Should Avoid Making
4 Customer Service Mistakes Companies
Should Avoid Making
1)
Being placed on hold endlessly.
Don't you jus
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Stephen Taylor
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789
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August 04, 2007, 12:28:46 PM
by Stephen Taylor
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Five Tips to Calm Cranky Customers
Five Tips to Calm Cranky
Customers
1. Tis the
Season
Recognize that everyone
is frazzled during the
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Stephen Taylor
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789
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August 04, 2007, 01:53:21 PM
by Stephen Taylor
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One of the Secrets of a Great Customer Experience
One of the Secrets of a Great Customer
Experience
A few weeks ago
we conducted our annual "Customer
Experi
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Stephen Taylor
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792
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August 04, 2007, 02:25:08 PM
by Stephen Taylor
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4 Tips Toward Overcoming Bad Customer Service
4 Tips Toward Overcoming Bad Customer
Service
Customer service
is the pits, you say. You are not alone.
One of
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0
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Stephen Taylor
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793
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August 04, 2007, 02:28:47 PM
by Stephen Taylor
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Customer Service Tips - Is Your Business A Leaky Bucket?
Customer Service Tips - Is Your Business
A Leaky Bucket?
Customer
service and customer service training
are vit
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0
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Stephen Taylor
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793
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August 04, 2007, 02:18:59 PM
by Stephen Taylor
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What Exactly is Customer Relationship Management?
What Exactly is Customer Relationship
Management?
The defintion
of Customer Relationship Management
(CRM) that
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Stephen Taylor
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796
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August 04, 2007, 02:04:37 PM
by Stephen Taylor
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Are You A Coward? I Was
Are You A Coward? I
Was
Over the last month, I
have come to hate emails and
answerphones; not because I get 100
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0
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Stephen Taylor
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797
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August 04, 2007, 02:25:31 PM
by Stephen Taylor
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If Everyone Thinks They Give Good Service, Why Do We As Customers Think Its Poor
If Everyone Thinks They Give Good
Service, Why Do We As Customers Think
Its Poor!
First of all
let's look
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Stephen Taylor
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799
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August 04, 2007, 02:45:26 PM
by Stephen Taylor
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Do You Want More Profits? - Follow The Golden Rules Of Providing Good Customer S
Do You Want More Profits? - Follow The
Golden Rules Of Providing Good Customer
Service
Last night I was
at my c
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0
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Stephen Taylor
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806
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August 04, 2007, 02:23:57 PM
by Stephen Taylor
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Communicating for Profit and Customer Satisfaction
Communicating for Profit and Customer
Satisfaction
The President
of a 200+ store division of a major
retailer l
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0
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Stephen Taylor
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806
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August 04, 2007, 02:45:59 PM
by Stephen Taylor
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A New Way To Handle Complaints, Or Is It?
A New Way To Handle Complaints, Or Is
It?
What a lot of money we
have been wasting on dealing with
customer com
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0
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Stephen Taylor
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807
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August 04, 2007, 12:52:04 PM
by Stephen Taylor
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Customer Service Is More Than Just Being Nice To People
Customer Service Is More Than Just Being
Nice To People
Many
organizations tackle to the issue of
customer serv
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Stephen Taylor
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809
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August 04, 2007, 02:07:49 PM
by Stephen Taylor
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10 Customer Service Quality Statements to Measure up Against
10 Customer Service Quality Statements
to Measure up Against
It
might sound quick and simple, to say how
well y
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0
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Stephen Taylor
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809
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August 04, 2007, 12:08:35 PM
by Stephen Taylor
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Adjustment DENIED
Adjustment
DENIED
It's just a
simple thing ? I bought a new set of
shelves for my office. It wasn't a
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0
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Stephen Taylor
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809
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August 04, 2007, 02:31:55 PM
by Stephen Taylor
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How to Succeed in Business Without Compromising Your Integrity
How to Succeed in Business Without
Compromising Your
Integrity
I spent some
twenty years in the corporate world
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0
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Stephen Taylor
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810
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August 04, 2007, 02:46:37 PM
by Stephen Taylor
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When the Customer Demands: Give a Discount or Lose the Order
When the Customer Demands: Give a
Discount or Lose the
Order
Periodically every
sales person encounters the cus
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0
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Stephen Taylor
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812
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August 04, 2007, 02:07:17 PM
by Stephen Taylor
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Got A Consumer Problem?
Got A Consumer
Problem?
Millions of
people, just like you, end up with a
consumer problem that they just can�
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0
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Stephen Taylor
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812
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August 04, 2007, 01:55:31 PM
by Stephen Taylor
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