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The Added Value - Is YOU!
The Added Value - Is
YOU!
If there was a
restaurant in your town that was
physically attractive and clean, had
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Stephen Taylor
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675
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August 04, 2007, 01:47:43 PM
by Stephen Taylor
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Oil Change Customer from Hell or Hoax; You Decide
Oil Change Customer from Hell or Hoax;
You Decide
Evacuation,
"E-Vac" Oil System for Oil
Changing
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0
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Stephen Taylor
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651
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August 04, 2007, 01:46:02 PM
by Stephen Taylor
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Invalid Excuses for Poor Business Results - The Weather
Invalid Excuses for Poor Business
Results - The Weather
Note
to Kmart: It wasn't about the
weather
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Stephen Taylor
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651
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August 04, 2007, 01:45:28 PM
by Stephen Taylor
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To Complain and Win! - My Personal Recipe
To Complain and Win! - My Personal
Recipe
Prime directive:
Make sure your claim is reasonable!
Otherwise, forge
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0
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Stephen Taylor
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686
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August 04, 2007, 01:44:45 PM
by Stephen Taylor
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Astonish your Customers With These Customer Service Tips
Astonish your Customers With These
Customer Service
Tips
Customer service
today is getting worse. Win customers
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0
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Stephen Taylor
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652
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August 04, 2007, 01:43:57 PM
by Stephen Taylor
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Are You Putting Technology Before Your Customers?
Are You Putting Technology Before Your
Customers?
Which is more
important the technology or the
customer?
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0
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Stephen Taylor
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658
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August 04, 2007, 01:24:40 PM
by Stephen Taylor
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Your Actions Tell Your Clients How You Expect To Be Treated
Your Actions Tell Your Clients How You
Expect To Be Treated
There
is a widely accepted principle of human
behav
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Stephen Taylor
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672
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August 04, 2007, 01:23:42 PM
by Stephen Taylor
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What Do They Want Anyway?
What Do They Want
Anyway?
You want
customers. I want customers. We all want
customers. And traffic alone is not
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0
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Stephen Taylor
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670
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August 04, 2007, 01:21:20 PM
by Stephen Taylor
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Absence Makes the Heart Grow Fonder
Absence Makes the Heart Grow
Fonder
However, in the
world of business, this cliché may not
necessarily be true
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Stephen Taylor
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887
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August 04, 2007, 01:20:32 PM
by Stephen Taylor
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Should I Have My Company Mystery Shopped?
Should I Have My Company Mystery
Shopped?
I wish I had a
nickel for every time someone said to
me, "Oh, yo
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0
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Stephen Taylor
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680
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August 04, 2007, 01:20:08 PM
by Stephen Taylor
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First Contact: The Source of Customer Loyalty
First Contact: The Source of Customer
Loyalty
With customers
being smarter, more cost conscious, more
product k
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Stephen Taylor
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652
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August 04, 2007, 01:19:42 PM
by Stephen Taylor
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Outsourcing: The Unspoken Costs
Outsourcing: The Unspoken
Costs
Outsourcing seems to
be the new-new thing and approximately
50% of our major co
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0
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Stephen Taylor
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655
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August 04, 2007, 01:18:53 PM
by Stephen Taylor
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CRM = Customers (dont) Really Matter
CRM = Customers (dont) Really
Matter
CRM was supposed to
bring companies closer to their clients.
The basic ide
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Stephen Taylor
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651
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August 04, 2007, 01:18:32 PM
by Stephen Taylor
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Does Your Customer Talk Back To You?
Does Your Customer Talk Back To
You?
What is your customer
saying about you? Do you really know?
Does your cust
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0
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Stephen Taylor
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654
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August 04, 2007, 01:18:06 PM
by Stephen Taylor
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When a Customer Has Done Everything to Get Your Goat
When a Customer Has Done Everything to
Get Your Goat
You try to
make your customers happy. You sincerely
WANT t
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0
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Stephen Taylor
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650
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August 04, 2007, 01:17:44 PM
by Stephen Taylor
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Creating the Right ?Viral Reputation?
Creating the Right ?Viral
Reputation?
Unless you are
brand new to business, or have been
under a rock for quite
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0
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Stephen Taylor
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655
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August 04, 2007, 01:17:21 PM
by Stephen Taylor
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Dealing with Disgruntled Customers
Dealing with Disgruntled
Customers
No matter how
hard you try, in business you simply
can't please everyon
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0
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Stephen Taylor
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695
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August 04, 2007, 01:16:47 PM
by Stephen Taylor
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What To Do When Youve Blown It
What To Do When Youve Blown
It
It's bound to
happen sooner or later ? yes, even to
you and your business.
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0
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Stephen Taylor
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715
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August 04, 2007, 01:16:20 PM
by Stephen Taylor
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Identify Your Silent Customer Service Message
Identify Your Silent Customer Service
Message
With the growing
number of people in every business
sector,doing
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0
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Stephen Taylor
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672
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August 04, 2007, 01:15:58 PM
by Stephen Taylor
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Poor Customer Service - Are Your Customers Driving Away Other Customers
Poor Customer Service - Are Your
Customers Driving Away Other
Customers
Every customer
you have is a word-of-mo
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0
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Stephen Taylor
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655
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August 04, 2007, 01:15:37 PM
by Stephen Taylor
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