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CEM Can Improve Customer Loyalty
CEM Can Improve Customer
Loyalty
'A 5 percent
increase in customer retention increases
profits by 25 to 95
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Stephen Taylor
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1111
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August 04, 2007, 02:59:13 PM
by Stephen Taylor
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Have You Hugged a Customer Today?
Have You Hugged a Customer
Today?
It all started a
couple of weeks ago when a friend asked
me if I could scan a
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Stephen Taylor
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1077
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August 04, 2007, 02:58:04 PM
by Stephen Taylor
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Customer Neglect
Customer Neglect
What have
you done for your existing customers
lately? Probably not much, if you are
like most
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Stephen Taylor
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911
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August 04, 2007, 02:57:31 PM
by Stephen Taylor
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Modern Call Center Solutions - Keeping in Touch is the Key
Modern Call Center Solutions - Keeping
in Touch is the Key
Call
center solutions solve a range of
age-old probl
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Stephen Taylor
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844
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August 04, 2007, 02:57:01 PM
by Stephen Taylor
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Call Center Services - An Ever Increasing Demand
Call Center Services - An Ever
Increasing Demand
Are your
company's call center services all
that they cou
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Stephen Taylor
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891
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August 04, 2007, 02:56:30 PM
by Stephen Taylor
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Stay - Say - Pay
Stay - Say - Pay
Would you
like to have customers that stay with
you anddon't buy from your
competitors?Cu
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0
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Stephen Taylor
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1034
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August 04, 2007, 02:55:59 PM
by Stephen Taylor
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Profit from a Customer Service Recovery Program
Profit from a Customer Service Recovery
Program
A client recently
said to me: "Most days things seem
to ru
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Stephen Taylor
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1041
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August 04, 2007, 02:54:59 PM
by Stephen Taylor
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Accountability
Accountability
The Call
Center world is an intense
pressure-driven environment continually
being shaped by pres
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0
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Stephen Taylor
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1071
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August 04, 2007, 02:54:30 PM
by Stephen Taylor
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Stellar Customer Service in 10 Simple Steps
Stellar Customer Service in 10 Simple
Steps
If you're like
me, you've had plenty of experience
with B
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0
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Stephen Taylor
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823
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August 04, 2007, 02:54:03 PM
by Stephen Taylor
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The Nine Principles of Customer Service for the Travel Industry©
The Nine Principles of Customer Service
for the Travel
Industry©
If you want to
learn how to get your clients
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Stephen Taylor
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956
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August 04, 2007, 02:53:28 PM
by Stephen Taylor
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In the Villa of the Sick Cat -- A Lesson in Customer Care
In the Villa of the Sick Cat -- A Lesson
in Customer Care
If
you're a pet owner, you know the
stress of ha
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Stephen Taylor
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789
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August 04, 2007, 02:52:51 PM
by Stephen Taylor
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We Got It Wrong: Never Under Promise & Over Deliver
We Got It Wrong: Never Under Promise
& Over Deliver
You
know how it is, you believe something
for so long,
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0
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Stephen Taylor
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838
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August 04, 2007, 02:51:52 PM
by Stephen Taylor
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How To Boost Your Bottom Line With Two Little Words
How To Boost Your Bottom Line With Two
Little Words
I hate to
sound like one of those cheesy
get-rich-quick com
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0
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Stephen Taylor
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828
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August 04, 2007, 02:51:25 PM
by Stephen Taylor
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Stand Out in Business the Write Way
Stand Out in Business the Write
Way
When was the last time
you received a handwritten note from a
business asso
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Stephen Taylor
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804
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August 04, 2007, 02:50:47 PM
by Stephen Taylor
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Attitude of Service
Attitude of Service
When
conducting a training session about
customer service, I always spend a fair
amount of
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Stephen Taylor
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833
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August 04, 2007, 02:50:16 PM
by Stephen Taylor
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Customer Service and Marketing that Works
Customer Service and Marketing that
Works
Go into many
businesses today and try and get
service, its sometimes
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0
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Stephen Taylor
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814
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August 04, 2007, 02:49:07 PM
by Stephen Taylor
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How to Succeed in Business Without Compromising Your Integrity
How to Succeed in Business Without
Compromising Your
Integrity
I spent some
twenty years in the corporate world
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0
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Stephen Taylor
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819
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August 04, 2007, 02:47:39 PM
by Stephen Taylor
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How to Succeed in Business Without Compromising Your Integrity
How to Succeed in Business Without
Compromising Your
Integrity
I spent some
twenty years in the corporate world
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0
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Stephen Taylor
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780
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August 04, 2007, 02:46:37 PM
by Stephen Taylor
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Communicating for Profit and Customer Satisfaction
Communicating for Profit and Customer
Satisfaction
The President
of a 200+ store division of a major
retailer l
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0
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Stephen Taylor
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782
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August 04, 2007, 02:45:59 PM
by Stephen Taylor
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If Everyone Thinks They Give Good Service, Why Do We As Customers Think Its Poor
If Everyone Thinks They Give Good
Service, Why Do We As Customers Think
Its Poor!
First of all
let's look
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0
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Stephen Taylor
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776
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August 04, 2007, 02:45:26 PM
by Stephen Taylor
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