Thursday, June 5th, 2014, Dublin, Ireland: Openmind Networks today announced that third Serbian mobile operator Vip mobile has deployed Openmind’s USSD Gateway to support new customer self-care services.

 

The module provides a USSD Gateway that is integrated with Vip mobile’s customer self-care suite of services. Vip mobile’s activation of the new USSD module follows the deployment of Openmind’s SMSC module, both part of the Openmind consolidated messaging platform, Traffic Control.

 

“USSD is a critical part of our customer service offering, enabling us to give our customers new ways to interact and tailor their services,” said Natali Delic, Director of IT and Core Network and Services of Vip mobile. “We enjoyed a very successful SMSC deployment with Openmind; so it was a natural choice to select them to help us deploy a new USSD gateway. With Traffic Control already in place the integration of the USSD module has been both seamless and cost effective.”

 

Traffic Control is a fully integrated solution which enables mobile operators to consolidate numerous legacy systems onto a single platform. It comprises an SMSC, MMSC, USSD Gateway, Application Gateway and Spam Filter; with advanced business reporting logic and customer care interfaces on-board. Traffic Control’s built-in SIP interface allows the launch of IMS and RCS messaging services.

 

“Vip mobile has been a valued customer of ours for over five years,” said Alex Duncan, CEO of Openmind. “We are excited that it has chosen us to help improve its network further and ease customer support interactions. The deployment of our USSD Gateway is a testament to the strength of our collaboration with Vip mobile and to the innate flexibility of our Traffic Control platform. We look forward to building upon this successful partnership now and well into the future”.