London, 16th February 2011 – UK based IT consultancy and managed services provider, TSG, is switching to the K2 platform after Kaseya’s IT systems management software contributed to considerable company growth over the last five years. The Kaseya platform enables TSG to remotely monitor, manage and support all customers’ IT systems from a single web-based interface.

Using K2, TSG will re-launch their SystemCare service that provides complete support and maintenance for a client’s entire IT system through an automated and remote approach. Kaseya’s IT systems management software allows TSG to monitor and control 26,000 PCs and servers from just 14 regional offices, serving over 4000 customers.

The comprehensive reporting, monitoring and automated services provided by Kaseya have enabled TSG to offer its System Care clients an all-inclusive pricing structure with a clear service level agreement that means no hidden costs or unpleasant surprises.
 
The Kaseya software enables TSG to solve most client issues remotely. This automated approach has reduced the need for engineering staff to travel to customer sites to fix problems or carry out routine systems maintenance. As a result, TSG is able to meet the demands of its rapidly growing managed services client base, without radically increasing the number of engineering staff.
 
Steve Cox, CTO at TSG said: “Kaseya’s remote access to all endpoints under our management, as well as its ability to build a service that can improve the performance and reliability of our customer’s IT infrastructure, has enabled us to offer our SME clients exceptional levels of service at a fixed price.
 
“With our planned switch to the Kaseya 2 platform we can see ourselves in the position to continue the growth and development of our managed services division, while continuing to deliver best-in-class IT service to our customers.”
 
TSG’s engineers can now visit customers to illustrate the proactive work that has been carried out, rather than customers seeing engineers only when something goes wrong. The visits from TSG are an opportunity to share Kaseya’s comprehensive reporting functionality and grow the relationship, while basic errors are fixed without interrupting users’ workflow.
 
Phil Sansom, SVP & UK Country Manager, Kaseya commented: “Our work with TSG shows how Kaseya can benefit a company by providing the tools to solve client problems in an impressive timeframe and enable them to strengthen their client relationships. The latest version of our platform, K2, will further enable customers such as TSG to grow their businesses providing greater scalability and profitability.”