Thales UK have announced the launch of Critical 48, a new cyber incident response service that delivers a low-risk, high-value response for the critical first 48 hours of a cyber-incident.

Thales has combined its UK-certified cyber practice with world-leading monitoring and forensic technologies from FireEye and Guidance Software.

This unique fixed price emergency service, for UK customers, provides support to organisations during the critical 48-hour period after a cyber-incident is discovered, and Thales have been contacted – helping them to manage the situation and identify the cause of the issue as quickly as possible. During this first 48 hours, Thales will provide initial recommendations to prevent the attack continuing, aim to establish the first assessment of the nature and depth of attack and, where possible, resolve the incident and return business to normal.

If the issue cannot be assessed and resolved within the 48 hour period, Thales provides a detailed report of the next steps to take in order to get secure and stay secure. The customer can choose to work with Thales to correct the problem and to put additional protective measures in place.  Alternatively, they can use the Thales team’s findings and guidance to implement corrective actions themselves.

A cyber incident can manifest itself in many forms: from network intrusion through firewalls and zero day viruses, to internal breaches and sophisticated supply chain attacks.  Thales’s cyber experts are trained to look at all aspects of an incident, to assess the risk and to respond accordingly.

Sam Keayes, Vice President - Security & Consulting, Thales UK, says: “Cyber security is a risk for organisations that can often go undetected until it is too late.  At the critical moment when cyber security has become a dangerous reality, you need instant access to a trusted company with the right expertise to get you back to business as usual. Thales’s ‘Critical 48’ service is the emergency cyber security incident response service from the UK’s trusted cyber security experts.”

Thales also provides a wide range of complementary cyber security services; including Security Audit & Test teams who help organisations to manage cyber risk before they suffer a serious incident.  The company’s global Cyber Integration and Innovation Centres – including a new centre in Basingstoke, UK – are also used as controlled environments to test the cyber security robustness of everything, from new software to large enterprise networks. This UK launch further strengthens Thales’s global cyber security offering in the field of Cyber Incident Response services.