South Staffordshire Council has purchased the revolutionary ContactCentre 59R from Telephonetics VIP, combining automation with live operators in one seamless application.

6th April 2010, Hemel Hempstead, UK - Telephonetics VIP, the speech automation and data integration specialist, today announces the installation at South Staffordshire Council of its ContactCentre 59R ACD solution; a powerful, intelligent, customer focused call handling solution that effectively routes customer calls, promoting customer first.

A major factor in South Staffordshire Council’s decision to install ContactCentre 59R from Telephonetics VIP was their ability to demonstrate exemplary after sales service & support to their existing clients.

Karen Childs, Customer Services Manager at South Staffordshire Council states, “Telephonetics VIP’s platform approach and desire to develop an ongoing partnership makes it easy and cost effective to modify, upgrade and adapt to the latest technology with continual added value to our public services. Customer Service is very important to us and we’re pleased to partner with Telephonetics VIP who share the same values and offer solutions to suit.”

Looking to the future, the Council is keen to grow their ACD system and ContactCentre 59R’s flexibility and scalability means they have the freedom to grow and extend their contact centre services in a low-cost manner. Mark Holmes, Director of Sales at Telephonetics VIP commented: “We are delighted that South Staffordshire Council has chosen ContactCentre 59R with the belief that it fits with their current and future contact centre needs. Using Operator Services to handle routine calls will allow their front line operators to focus on complex call handling. Meeting our customers’ evolving requirements is integral to the design and development of our solutions, using our SEMAP+ platform approach. We will continue to support South Staffordshire Council with our comprehensive after sales service”.