Telephonetics VIP is awarded Lagan Silver Partner status for sophisticated software integration...

18th March 2010, Hemel Hempstead, UK - Telephonetics VIP, the automated telephony and data integration specialist collaborates with Lagan, leading government software supplier; to integrate Telephonetics VIP’s sophisticated Contact Centre telephony with the Enterprise Case Management system from Lagan.

The seamless software integration with single CRM/ACD sign on improves productivity enabling public sector organisations to achieve key targets and performance indicators set by the Government, including NI 14, resolving queries first time and reducing avoidable contact.

Improving efficiency and reducing call handling times are key areas for the public sector to get right, achieving first time call resolution.  The integration between Lagan and Telephonetics VIP technology provides flexibility and the potential to maximise your infrastructure investment helping you to deliver savings and meet the current increase in expectations of public services. 

The technology collaboration provides the following unique functionality:
•   Enhances current security and protects customers’ bank details with the pause call recording feature which automatically suspends call recording when payment details are being collected over the telephone.
•   Controls agent workflow with automatic wrap-up at the end of every call. 

Mark Holmes, Director of Sales at Telephonetics VIP, comments “Blending key technologies such as the Lagan Enterprise Case Management system with the Telephonetics VIP automated telephony is an essential productivity tool for organisations facing the worst financial challenge of our time. We are delighted at our Silver Partner status and to be working alongside Lagan with our complementary solutions.  We are confident that we offer customers a true cost effective integrated solution that helps the public sector deliver more for less now and into the future.”