MDS provides Intelligent Billing solution to enable a 360 degree view of customers and products

14th May 2013, Warrington, UK:  It has been announced today that TalkTalk Business, one of the UK’s leading providers of network, telecoms and broadband solutions in the B2B market, has signed an agreement with MDS, a leader in providing managed service revenue and customer management solutions, to deliver a wholesale billing solution to consolidate TalkTalk Business’s existing wholesale rating and billing systems.

The agreement means that MDS will deliver its market-leading Revenue and Customer Management Platform based on its CMP 6.0 technology, a solution that allows TalkTalk Business to achieve a consolidated billing experience for its customers, as well as a unified analytic reporting function. Importantly, the MDS platform provides a consolidated view of all revenue and product data, enhancing the ability to deliver an improved customer experience and creating a single view of partner value to help drive improved decision making and insight.

TalkTalk Business previously billed its customers on different, disparate platforms which were adding complexity to support processes such as monetary collection. Through implementation of the MDS solution and its ability to deliver ‘Intelligent Billing’, TalkTalk Business has an enhanced capability to automate and combine existing processes, to reduce the operating time for billing and the associated resource costs.

Phil Haslam, Operations Director at TalkTalk Business commented, “The consolidation of our legacy platforms into a single unified rating and billing engine not only drives significant efficiency and consistency for TalkTalk Business internally, but will also ensure we offer customers and partners  an improved flexibility in product offering, and a consolidated billing experience. The MDS CMP solution forms a significant part of our systems strategy as we seek to collaborate with our partners and customers in an online environment, providing insight and core business data via intuitive and integrated media.”

Matt Hooper, Chief Marketing Officer, MDS added, “We are delighted that TalkTalk Business has chosen MDS. Our proven track record in delivering customer management and revenue management solutions to operators means that we can enable a sophisticated end-to-end, fully managed revenue and customer management platform, that can bill any service and support rapid change, utilising our ‘Intelligent Billing’ capabilities. This agreement reflects a strong partnership between MDS and TalkTalk Business, one based on mutual collaboration and delivering services that are evolving rapidly as the market for communications services changes and grows.”