New Web 2.0 portal set to take ITSM market by storm

Chessington, 27 April 2010 – IT and Business service management software specialist Sunrise Software is unveiling a brand new self service interface for its ITSM platform Sostenuto at the Service Desk and IT Support Show today.

Iguana, which has been designed using the latest technologies available today, will transform the user experience for customers and remote service desk staff. The portal will allow users to access and manage information within Sostenuto, from wherever they are, through a web 2.0 interface.

Sunrise development director Nilesh Dabholkar comments: “Web 2.0, which has come of age through the massive adoption of social networking sites such as Facebook and Twitter, has brought significant innovation to interface design. We are proud to be the first to introduce this technology to service desk software.”

Iguana Web 2.0 features include global search, dynamic partial page updates, bookmarks, and significant scope for personalisation by customers. The portal gives users the option to display and configure their own widgets, or panels of information housing RSS feeds, ticker messages, and tools of their choice, from currency converters to the weather forecast.

“Today’s ‘netizens’ expect instant access to the information they need,” adds Dabholkar. “Offering your IT users a first class experience when managing their IT issues is really a must if you want to encourage them to adopt the self service option over picking up the phone.”