Enhances communications with patients, employees, community via scalable, dynamic Avaya communications system

Ensures easy management of system with excellent expected TCO

Central system allows for regional requirements, ensuring better patient experience

Guildford, UK, 25 March 2013 – For many patients in the UK, dialling their local GP means using a main number, but  that doesn’t necessarily route the call to the right part of the surgery. Staffa Health Group wanted to change that system, and knew that by providing local numbers, could give its patients the knowledge that their calls were being routed immediately to the correct part of the surgery. But how best to do that? The answer was simple: Avaya IP Office 500.

Implemented by NT Voice and Data, an Avaya business partner, at the Chesterfield-area surgery, Avaya IP Office 500 was a critical selection by Staffa Health Group, because in addition to providing geographically based numbers, they also wanted to improve the patient experience overall while lowering the overall total cost of ownership and ensuring that the system they chose was both scalable and dynamic to meet the needs of the ever-growing business.

Quotes
 “We’ve already had excellent feedback by patients on our geographical number system, which helps ensure that each patient goes right to the appropriate staffer who can help them best. We believe that prevention is better than cure. As well as offering healthcare when it is needed, we aim to work with the community to try to prevent problems from occurring so that the need for our crisis services will decrease and the people we serve at Staffa Health Group will enjoy a better standard of health. Communications are critical to that endeavor, and we’re pleased to be using Avaya to ensure our communications are as top-notch as the care we provide at Staffa Health Group.”
--Valerie Beattie, Practice Manager, Staffa Health Group

“By implementing Avaya IP Office 500, NT Voice and Data helped Staffa Health Group to maximise their communications potential to ensure each patient gets a top-notch experience every time they call. In addition, Staffa Health Group can look forward to a lower TCO with Avaya than with the other systems that they evaluated.”
--Mark Beardsley, NT Voice & Data

“In healthcare, communications are critical to the overall experience – and literally can be a lifeline for patients. Staffa Health Group is demonstrating leadership in the healthcare field by choosing Avaya IP Office on which to base its communications, ensuring the best possible patient experience."
--Simon Culmer, MD, Avaya UK and Ireland