New ShoreTel Online TCO Tool determines true costs and business value of competitive unified communications solutions

London, UK, September 09, 2010 –ShoreTel® (NASDAQ: SHOR), the leading provider of brilliantly simple IP phone systems with fully integrated unified communications (UC), today announced a series of EMEA-wide TCO training courses which will introduce the new ShoreTel Online TCO Tool powered by Alinean to channel partners in the UK, Germany, Spain, Italy and France. Delivered by the local EMEA Sales Training team, the TCO workshops will consist of local language webinars and live events.

The ShoreTel Online TCO Tool leverages the significant resources of Alinean, including its worldwide metrics database. The tool analyses TCO, including upfront acquisition costs, management and support, for ShoreTel implementations, legacy TDM systems and various competing UC vendors. This easy-to-use tool is accessible through ShoreTel’s website and is based on the TCO industry standards.

“We see TCO as one of the key battlegrounds in the Unified Communications space at the moment. Too many vendors offer very complex solutions which have a huge TCO associated with them over the life of the system. ShoreTel’s TCO training sessions will take the form of short intensive workshops, offering insight into how our TCO Tool determines the exact costs and business value of ShoreTel solutions compared to competitive UC deployments. With the online TCO Tool, our partners will be able to meet the financial decision-making requirements of their customers quickly and effectively,” said Tom Perry, director of marketing EMEA at ShoreTel.

For more information about ShoreTel TCO please visit, http://www.shoretel.com/resource_center/programs/total_cost_of_ownership_commitment.html