SandSIV AG, a global leader in Voice of the Customer (VoC) and an expert provider of Customer Experience Management (CXM) consultancy, has recently released a new version of VoC Feedback; part of the extensive range of VoC product solutions.

VoC Feedback 4.1.0 is a turnkey data-capturing tool (SaaS delivery) that generates superior and flexible customer surveys. The enhanced survey tool enables users to generate and manage customer surveys across multiple channels (e.g. SMS, Email and Voice) and through a wide range of languages. The new version provides existing users with a comprehensive upgrade, including several new features, such as:

New display render types

Open question or matrix grouping

Drag and drop question functionality

New data importer functionality, including background processing

New data exporter functionality, including background processing, a report scheduling feature and a custom report generator

Detailed user-manual and support procedures

Training videos (to be released)

Speaking on behalf of SandSIV, Dennis Weiss (Head of Solution Management) stated that, “VoC Feedback is a milestone release for SandSIV – we have pulled out all the stops in developing significant quality enhancements, new breakthrough functionality and comprehensive support material. The release also signifies the start of a series of product releases, culminating with the much anticipated VoC Hub® scheduled for end Q1 2014. “

VoC Feedback 4.1.0 was released on November 19, 2013. All existing clients have already completed a successful migration.