M2 celebrates its first anniversary with Pannone providing a marked impact on the firm’s print spend

Manchester, UK – 21 November 2011 – M2’s independent managed print IT services (MPS) has helped one of the UK’s leading regional law firms, Pannone to reduce its spend on print and unnecessary print consumption.
John Taylor
John Taylor

Pannone is a full service law business catering for the needs of private and public sector clients as well as private individuals. The firm began working with M2 in summer 2010 as part of a project to reduce its printing output. Pannone also wanted to be able to track and report on departmental print and apportion cost back to clients.

M2 migrated Pannone away from a previous supplier to its independent MPS, and delivered a cost saving of £140,000 on print and copy requirements within 12 months. The M2 independent approach offered Pannone a mixed fleet of printing solutions rather than a product-centric OEM option. The MPS at Pannone includes new, improved equipment, cost recovery, security, troubleshooting and an internal print room, named The M2 Docucentre.

M2 partnered with Copitrak, a cost recovery company, to integrate the new equipment to produce a secure and financially beneficial system by decreasing print waste.  With the `Follow Me Print’ solution users can now print from their PC and collect at any device, but they must authenticate themselves with a security card before the job is printed. This reduces waste from users printing but not collecting their output. Pannone now has the ability to recover costs associated with all the print and photocopying that is produced throughout its offices. The company can also report on departmental print and photocopy cost throughout departments.

The M2 Docucentre, the internal print room that is branded, managed and staffed by M2 currently handles the majority of all photocopying and bulk printing.

Dan Morton, Senior Manager for IT Service at Pannone said, “We now have a centralised facility where all photocopying, binding or marketing materials are produced at an extremely high level of quality. The M2 Docucentre helps to fulfil our commitment to client service by supporting our lawyers in their requirements and enabling Pannone to quickly produce and deliver professional documents. We were spending a significant amount on the external production of marketing materials and by providing the M2 Docucentre service we ensured that all marketing materials could be produced in-house, enabling us to work closely with the M2 Docucentre staff, reducing costs and saving time.”

The M2 Docucentre is currently producing over three million black and white copies per annum and producing over 650,000 professional colour prints.

“The M2 Docucentre team provide the firm with exceptional customer service and service delivery. The team is helpful and dedicated, able to respond to urgent requests with little notice and is so embedded in Pannone that the M2 Docucentre staff recently received Pannone’s employee/team of the month award. M2 have developed a true service delivery partnership with Pannone. They are a great business to work with,” said Morton.

“An independent MPS offers businesses, like Pannone, a flexible, cost-effective and fit-for purpose solution based on a full assessment of the print environment,” said John Taylor, CEO, M2. “With Pannone, we were able to offer a solution that catered to the firm’s individual requirements providing significant cost benefits at a time when every penny counts.”