Alleviates enterprise HR departments from dealing with routine tasks and gives them more time for strategic initiatives

San Francisco, USA - October 17, 2012 - Neocase Software, the leading SaaS (Software-as-a-Service) provider of Global HR, Customer Service and Finance solutions for shared service centers (SSCs), today announced the immediate availability of Advanced Business Process Management (BPM) solution. For major global HR organisations wanting to realize greater efficiencies and cost savings from complex HR SSC processes, the advanced BPM solution further extends the capabilities of Neocase HR Power 2012, a highly scalable HR shared service solution for streamlining, optimizing and automating HR processes.

According to a Gartner Group report*, HR organizations face a challenge to carve out time for strategic activities because they spend up to 80% of their time dealing with routine administrative activities and more complex employee/manager questions and issues. A key reason for this is that they have no single solution to effectively manage complex processes. This lack of coordination usually leads to inefficiency and wasted effort through manual steps, mistakes and rework.

“As more HR organizations move toward higher levels of maturity they inevitably take on more complex processes in the HR Shared Service Centers,” said Julien Dahan CEO of Neocase Software. “By providing them with additional capabilities to take a true BPM approach we are enabling HR organizations to deliver more services with fewer resources and so reduce cost, improve service and increase employee satisfaction. With this new Advanced Business Process Management Solution, HR organizations will be able to deliver HR process excellence globally with improved efficiency and agility”.

A multi-tier organization with a Shared Service Center had initially been organized to deliver simple services, i.e. Employee/Manager questions and issues like corporate and individual information requests and claims.  Administrative activities corresponded to tasks involving employees, managers, HR Business Partners, HR Generalists, HR Experts, etc. with a workflow structured in steps within an HR Process.

Neocase HR Power 2012 is a process oriented solution that helps an HR organization to successfully standardize and centralize its HR Processes. The enterprise portal, already used to manage services offers a single point of contact for employees, managers, HR BPs to initialize and interact with these processes.  Now, we are launching a new comprehensive Advanced Business Process Management solution to further enhance Neocase HR Power 2012.

The Advanced BPM solution comes with a Graphical Process Builder, a Smartform Builder, a powerful Workflow Engine, a process activity Dashboard & Monitor to achieve SLAs and productivity targets. It offers a Business Intelligence environment to analyze and improve processes and has connectors and APIs to enable HR process to dialogue with other HRIS software with Enterprise architecture standards.

The Advanced Business Process Management solution comprises of six key components that enable an HR Service Center to design, test, publish, analyze, and optimize its complex HR processes. Those components are:

- A Graphical Process Builder that allows an HR Process Owner to design and build a complex HR process into Neocase, through an easy-to-follow graphical interface, that requires no technical skills to operate.

- A Smartform Builder that enables the HR Process Owner to design multiple Forms that capture specific data and information for virtually any HR business process.

- A Workflow Engine that automates manual work, by driving the business processes.

- Process Activity Dashboards and Monitors that enable Service Center managers to monitor processes in real time, to make tactical changes.

- BPM Performance Analysis Reports that provide business intelligence and strategic insights to analyze a process in order to make strategic improvements.

- Neocase Connectors that support the integration of these processes to third-party HR applications.

“The graphical process builder and the Smartform builder are able to provide a flexible and productive process management and offer a high level of autonomy to HR process owners without technical skills” said Jérôme Ménard CTO.