IT services company boosts business by 300% over three and a half years by growing managed services client base with Kaseya IT automation tools

London, UK, 27 May 2010 – Mirus IT Solutions, a multinational company specialising in IT consultancy and managed services, has grown its revenues by 300% over the last three and a half years after implementing Kaseya’s IT systems management software to deliver enterprise-level managed services to small to medium-sized businesses. Using the Kaseya framework to centralise and automate control of all clients’ IT systems has increased Mirus’s capacity to take on more managed services clients, while guaranteeing exceptional customer service.

Taking full advantage of Kaseya’s IT systems management software, Mirus, founded by Paul Tomlinson and Richard King in 2002, has grown its client base dramatically. The company’s managed services division alone has grown by 400% over the last three and a half years, and is currently contributing just over 33% of Mirus’s overall revenue.

Using Kaseya, Mirus is able to remotely monitor, manage and support all customers’ IT systems from a single web-based interface, ensuring its team of 33 technical employees can provide managed services to 400 customers from just three offices.

Solving around 85% of client IT issues remotely has directly contributing to a fall in client call outs. This remote control has enabled Mirus to replace its reactive break-fix model, in which engineers’ time was dominated by unpredictable callouts and hours on the road, with a new focus on perpetual customer relationships. This ability to streamline IT support and meet the demands of its growing managed services client base has brought Mirus a recurring and reliable revenue stream, contributing over £2m in annual revenues.

Mirus founding partner Paul Tomlinson said: “Revenue leaps such as the one we've experienced are only made possible by using Kaseya’s tools as the fundamental building blocks for Mirus’s services. Freeing up engineers and taking a proactive approach to managing and protecting clients’ systems before problems arise has bought us that most valuable commodity; time.

“The work our Kaseya development engineer now completes is the equivalent of using three engineers in the break-fix model; without the Kaseya tool I would expect to see twenty or more engineers on our service desk.  Kaseya has enabled Mirus to base its future on managed services provision for clients, giving us a stable, recurring revenue stream. With our recent switch to the new Kaseya 2 platform we can see ourselves in the position to further grow and develop the business while continuing to deliver excellent service to our customers.”

Mirus’s new automated and remote approach has also entirely reframed its client relationship dynamic. Rather than customers seeing engineers every time something goes wrong, visits from Mirus have become an opportunity to illustrate the proactive work that has been carried out, using Kaseya’s comprehensive reporting functionality, and grow the relationship while basic errors are fixed without interrupting users’ workflow.

Phil Sansom, Vice President UK Sales, Kaseya commented: “The fear of endless patch management cycles, application roll outs and software upgrades is consigned to the history books; Mirus has shown what’s possible when you make use of the time Kaseya puts in your hands. With the latest version of our product, Kaseya 2, we will further enable customers to grow their businesses providing greater scalability and profitability.”

The new Kaseya 2 suite of IT systems management tools includes products specifically developed to meet the requirements of IT service providers and channel partners looking to deliver managed services to multiple clients.

Master IT Service Edition (MITSE) provides a robust framework for managed service delivery and is a next-generation solution for automating recurring IT tasks to extend service capabilities.  It is ideal for service providers managing any number of seats that need a consistent interface to manage and automate IT tasks across their clients’ networks with ease, through an integrated, on-premise automation solution.