7 June 2013: Kcom, part of the KCOM Group, has announced it will be working with the NFU Mutual, the UK’s leading rural insurer, as a key partner on their business transformation programme to help further improve customer services.

The managed communications provider recently signed a five year, managed communications services contract with NFU Mutual, worth over £20 million.

Through its partnership with NFU Mutual, Kcom will help the company implement a radical IT transformation which will modernise ways of working to deliver long term service improvements to more than 900,000 customers, and increase the pace of business change.

Kcom will be managing the core network, which will allow NFU Mutual to continue providing the best customer service possible. The network will support their bid to improve the links between employees, so that the insurance provider can deliver what’s right for their customer.

Tim Mann, CIO at NFU Mutual, says: “As a mutual organisation no-one is more important to us than our members, which is why this is the right time to start looking at how we can use technology to better connect with our current and prospective customers and link up our employees across the country, to benefit all.

“We chose to partner with Kcom because they understood our ambitions and were able to make recommendations on how we could make the most of communications services to achieve them. We are looking forward to working with them to progress our plans.”

Stephen Long, Managing Director at Kcom, says: “We are delighted to be working with the team at NFU Mutual. They have ambitious plans for the future and recognise that having the right communications and collaboration tools in place will be key to their success. They are a great example of how organisations can harness the power of communications to improve their own service delivery.”