Fox IT accelerates the delivery of tangible business benefits from ITSM through its new and innovative “Points of Service” framework

- Visitors to the Fox IT Stand E03 at the ITSMF conference can register for a special introductory offer of 1000 free points against future projects

Woking, November 05, 2010 - Achieving all the benefits of ITIL just got easier with the launch today of Fox IT’s new “Points of Service” framework. This new and innovative approach to planning, managing, validating and accelerating Continual Service Improvement Programs (CSIP) will enable organisations to dramatically reduce the risks, time and costs associated with implementing ITIL and achieving ISO/IEC20000 Certification. Available immediately, “Points Of Service” provides a scalable and flexible approach to meeting complete ITIL and ITSM requirements regardless of organisation size or industry sector.

Visitors to the Fox IT Stand E03 at the ITSMF conference can learn more about how “Points of Service” can extend their purchasing power by up to 20% and also register for a special introductory offer of 1000 free points to be used against future projects.

This is the first announcement of significance since FoxIT became part of 365 iT PLC – #15 in the Tech Track 100. As the company with the greatest heritage in IT Service Management, Fox IT has recognised that the success of many organisations’ ITIL implementations is restricted by the packaging and procurement terms of Suppliers’ tools and services. This leads to:

- Service Improvement Programmes failing to consider in advance all the people, process and technology implications - adding unnecessary cost and time delays
- Return on training investment not being realised due to confusion on where and how to start
- Support being procured from multiple suppliers – building in extra cost, complexity and time of managing the implementation
- Implementations taking longer or being delayed due to unavailable resources and budgets
- Improvements not sustained due to skills not being transferred effectively from suppliers to in house teams.

To remove these barriers and realise the business benefits of ITSM and ITIL, Fox IT has created an innovative points system that puts the customer in control of what, when and how to acquire the required services to support Continual Service Improvement Programmes.

It embraces the full lifecycle of business justification, awareness, baseline assessments, planning, education, implementation mentoring and interim resources. It also provides access to a range of implementation accelerator tools, including foxPRISM the Fox IT web-enabled process design and documentation tool.
 
This enables organisations to call off the perfect blend of services as and when required to supplement and complement the skills of their own in-house team and be responsive to the changing the needs of the core business.

Once an organisation has purchased a set number of points, it can draw down services on an as needed basis without having to procure the individual services and tools required. Should service requirements change due to skills and resource availability, new business needs and new technology, so the call down of services can be modified to enable complete responsiveness to these changes without incurring delays or additional costs.
 
Significant cost savings
Furthermore, organisations can access up to 20% extra free bonus points by committing to higher values of points. This dramatically reduces the cost and complexity of procuring ITSM and ITIL services resulting in greater purchasing power and value from your budget

Paul Speers, MD at FoxIT, said: “Philip Green recently highlighted how an ineffective procurement approach is costing the country billions. While not on the same scale, we believe ITIL and ITSM implementations are costing more than they need because suppliers make it harder than they should for customers to buy and use ITSM and ITIL services. We’ve swept away all those inhibitions and restrictions to deliver a breakthrough service experience that enables organisations to accelerate a tangible business return from their IT Investments”

For more information please contact Fox IT sales on +44 (0) 1483 221200 or [email protected]