Providing total flexibility in survey structure and data collection methods

London, UK and Oslo, Norway and New York, US: 30 August 2011: Confirmit, a leading global provider of customer feedback, employee feedback and market research solutions, has been deployed by Experteye to help maintain and grow its business through improved service delivery. Experteye is the benchmarking and research specialist for European automotive manufacturers, fleet finance providers, fleet management companies and a broad cross section of other corporate bodies.


Confirmit LogoCustomers of Experteye use interactive web-based reporting tools to track their competitive position, identify market movements and benchmark against their own data. Its enterprise feedback solutions enable organisations to act quickly on customer feedback. As a complete solution from data capture through to delivery, Experteye's portfolio of services is integral to the strategies of many of Europe's leading organisations.

Rick Yarrow, Experteye’s managing director explained: “We needed an intuitive and flexible product that would help us to take our business to the next level.  Having looked at what was available in the market, we found that Confirmit Horizons matched all of our requirements and seemed to be the best product for us for a number of reasons. It is widely recognised as a market leading platform and has the capability to support our growth and the very large quantities of data that we process. Confirmit Horizons also offered us total flexibility in how we structure our surveys and the data collection methods we use.”

Experteye was also impressed with the way that Confirmit Horizons provides a more intuitive process for those people conducting the research, as they can steer respondents through the ‘journey’ based on how they respond to the questions asked. Yarrow continued: “Confirmit also provides a meaningful and flexible reporting system via an easy to use dashboard; giving us and our clients the ability to analyse data using an extensive range of criteria, to drill down to the finest detail or to view high level summaries. The system can also be easily tailored and white labelled for our clients who require an own-brand solution.”

Tim Hannington, Executive Vice President EMEA Sales, Confirmit, said: “We are delighted that Confirmit Horizons is helping Experteye to provide accurate, timely and relevant data. They have a reputation for using the best web-based IT platforms within their business to enable data to be collated, reported and utilised with extreme proficiency.”

Across both mainland Europe and the UK, Experteye offers a range of products and services which can be utilised in many market sectors where organisations wish to benchmark their operational and CSi performance against key competitors. Experteye specialises in:

•Benchmarking satisfaction levels of fleet operators within the vehicle leasing and materials handling sectors

•Driver feedback research for many contract hire companies

•Serving the majority of Europe's leading automotive manufacturers and fleet finance providers in benchmarking residual value, service maintenance and repair (SMR), and rental rates across Europe

•Analysis of Industry trends within the fleet market.

Experteye recently won the first ever Innovation Award in the Business Car Techies Awards 2011 with its innovative, advanced and intuitive driver satisfaction system in the sector, Touchpoint. The Touchpoint system has already adopted by several top lease firms. It measures and reacts to driver feedback across order delivery, servicing, tyre replacement, glass repair, breakdown, pool vehicles and accidents, with each triggering an automatic online satisfaction survey. That gives contract hire or fleet management companies real-time web-based reports that can be used to make improvements, manage suppliers and provide customer reviews. Experteye claims firms can “tune into driver satisfaction far earlier than ever before, which is vital for faster resolution of problems and high quality client relations”. All the measures can be plotted against industry trends.