…Company Honored for Success in Feedback Management Sector…

New York, NY and Oslo, Norway – March 18th, 2010: Confirmit, the leading global software vendor for Customer Feedback, Employee Feedback and Market Research has announced that it has been recognized as a Service leader in the Enterprise Feedback Management category of CRM Magazine’s 2010 Service Awards. The title has been awarded for the company’s focus on high-quality customer experiences through the sophisticated integration of people, processes and technologies.

Gary Schwartz, SVP Marketing at Confirmit commented “we’re proud to be recognized as a Service Leader in the feedback management sector. The Confirmit Horizons platform enables businesses to build outstanding Voice of the Customer programs, which incorporate multi-channel feedback capture, CRM integration and the most advanced reporting platform in the world.”

Recipients were determined through an extensive three-month process and proprietary rating formula that involves industry analysts, financial and corporate information, product and functionality assessments, and scores reflecting customer satisfaction. Confirmit was rewarded for what analysts referred to as “a continued commitment to analytics and strong surveying technology” throughout 2009.

“CRM magazine is pleased to see the steadfast devotion to service excellence demonstrated by the companies and individuals in the 2010 CRM Service Awards,” said David Myron, the magazine’s editorial director. “These award recipients are proving that organizations can streamline business processes, maximize profitability, and improve customer service interactions.” 

Schwartz concludes “we’re now building on the success that has brought us to Service Leader status. The recent launch of Confirmit Horizons Version 15 introduced even greater flexibility for users of the platform to distribute reports and analysis to business users. Confirmit’s award-winning Solutions provide our clients with the security of rapid implementation and fast return on investment.  We’re listening to our customers to ensure that our efforts are focusing on the areas that matter to them, which is what being a Service Leader is about”.