Confirmit Horizons Honored for Helping Clients Improve CRM

New York, NY and Oslo, Norway – April 15, 2010—Confirmit, the leading global vendor of software for Customer Feedback, Employee Feedback and Market Research announced today that Technology Marketing Corporation’s (TMC) Customer Interaction Solutions® magazine, has named Confirmit Horizons as a recipient of a 2010 CRM Excellence Award. Customer Interaction Solutions has been the premier publication in the CRM, contact center and teleservices industries since 1982.

“We’re delighted that Confirmit Horizons has been recognized for its contribution to strong, effective CRM programs” said Pat Molloy, Chief Strategy Officer at Confirmit. “Confirmit Horizons enables companies to capture the Voice of the Customer and use it to enhance their CRM strategies. By combining customer feedback with CRM data, companies gain insight that helps them to make better decisions, improve business processes and retain more customers.”

Businesses use Confirmit Horizons to capture customer feedback via the Web, telephone, IVR and paper, and combine those sources to get a clear view of the customer experiences they offer. The platform combines advanced reporting capabilities and automated alerting that enables companies to quickly understand and react to feedback and strengthen customer relationships.

“The Eleventh Annual CRM Excellence Awards has recognized Confirmit for being a true CRM partner to its customers and clients,” said Rich Tehrani, CEO, TMC. “Confirmit has demonstrated to the editors of Customer Interaction Solutions that Confirmit Horizons improved the processes of their clients’ businesses by streamlining and facilitating the flow of information needed for companies to retain their most precious asset...their customers.”
 
Based on hard data, the CRM Excellence Awards rely on facts and numbers demonstrating the improvements that the winner’s product has made in a client’s business. Winners were chosen on the basis of their product or service’s ability to help extend and expand the customer relationship to become all encompassing, covering the entire enterprise and the entire lifetime of the customer.

The 2010 CRM Excellence Award winners can be found in the May and June 2010 issues of Customer Interaction Solutions magazine.

For more information, please visit www.tmcnet.com or www.confirmit.com.