Key Takeaways:

    Frost & Sullivan, Growth Partnership Company, and independent panel of judges name Avaya IP Office the communications software or hardware product most valuable to clients across Europe in 2010/2011.

    Product features and benefits, Go-to-Market strategy, value for money, market potential and customer adoption make up key evaluation criteria.

Guildford, UK, October 13, 2011 – Avaya, a global provider of business communications and collaboration systems and services, today announced it has been awarded the ‘Frost & Sullivan European Enterprise Product of the Year Award, 2011’ for Avaya IP Office, the company’s flagship communications solution for small and medium-sized businesses. 

The companies evaluated for ICT Europe’s 2011 Awards were selected by Frost & Sullivan analysts who assessed companies’ revenues, market share, capabilities and overall contribution to the industry.  Those that made the short-list of candidates were presented to an independent panel of judges consisting of industry executives from various ICT industry communities including leading IT and communications service providers, telecom vendors  and CTOs/CIOs of large corporations.

The panel selected Avaya IP Office as the ‘European Enterprise Communications Product of the Year 2011’ based on value for money, features and benefits, Go-to-Market strategy, market potential and customer adoption.

Quotes:
“With IP Office, Avaya introduced role-based bundles, thanks to which small businesses no longer need to select from various application options. This removes the complexity of choosing the right communications solution for their particular needs. In Europe in particular, products designed for working on the road, for example, ‘mobile worker’ and ‘power user’ targeted at executives, are the top best-selling solutions.”
Dorota Oviedo, Industry Analyst, Frost & Sullivan

“In today’s tough economic environment, small and medium businesses need the best tools available to collaborate and compete more effectively. Avaya IP Office represents the best in advanced communications for this market, providing multiple unified communications and customer service capabilities, with a focus on simplicity and savings.  We appreciate the recognition from a leading industry analyst firm - and its independent panel of judges - as well the recognition we receive from our customers, who have made Avaya IP Office the top product in its category.”
Anthony Bartolo, General Manager, Unified Communications and Avaya Small and Medium Enterprise Division

Related Information:
Leadership: Avaya is now the leader in the small and medium business market with approximately 30 million telephony users on Avaya small and medium communications platforms[1] .
Customers: Avaya recently passed 200,000 Avaya IP Office customers[2].

[1] Avaya calculations based on Dell’Oro market share reports. Figure represents Nortel and Avaya users of Traditional Key, Hybrid PBX - Small and IP-PBX systems since 2003.
[2] Based on internal Avaya sales figures, May 2011.