Aia Software, producer of the ITP Document Platform, has been identified as one of the strongest performers in The Forrester Wave™: Document Output For Customer Communications Management, Q3 2011 (DOCCM) report. The company is one of only twelve vendors globally to meet Forrester’s Wave participation requirements.

The Forrester Research report states that Aia Software 'has the strongest overall leverage of SharePoint, particularly with Microsoft Dynamics integration'.
Logo: AIA
Logo: AIA

Leon Pillich, co-CEO: “Our business oriented strategy includes the leverage of Sharepoint and the Microsoft Dynamics packaged app environment, which Forrester recognizes. This helps companies to streamline their multichannel, personalised customer communications workflows. With this strategy we believe we live up to the Forrester report’s statement that this market space has hit its stride!” (Aia Software demonstrated 30% overall growth in 2011.)

The Forrester report highlights the importance of business-side control of document content and templates. Aia Software’s ITP/CCM products offer a ‘self-service’ approach for businesses. The software gathers output generated from both traditional and modern output production components to create batch, on-demand and interactive document output. It extracts and synchronizes metadata with the corporate CRM system to establish a customer communication profile. The resulting profiles and rules can be managed by business users who can use the tools to analyze, manage, combine and enhance all output, throughout the enterprise.

Paul Dirven, co-CEO at Aia Software: “We are delighted to be rated as ‘strong performer’ in this new Forrester Consulting research. We feel this demonstrates that Aia is now recognized as a mature, major player in the DOCCM field."