EuroCampings seeks more efficiency and agility in meeting customer demands

Europe’s leading campsite specialist with well-known brands EuroCampings and SunCamp Holidays, has selected Cordys, the leading provider of software for business process innovation, to manage its business processes and improve service quality and enhance the customer experience.
business comprises two sections: ACSI Publishing and ACSI Tour operating. ACSI provides information about 9,500 campsites in 29 countries, which are all inspected annually by 300 ACSI inspectors. 

An enormous amount of ever-changing information is stored in multiple IT systems and managed in multiple countries. The Cordys platform has been selected to provide a management solution with a
With 45 years of camping experience, ACSI has become Europe's leading campsite specialist. ACSI’s unified view across both systems and countries.

Ramon van Reine, General Manager at ACSI stated: “Serving our customers with accurate and objective information is one of our key objectives. The Cordys platform gives us real-time insight into all processes and data, independent of IT system or location. This allows us to achieve higher efficiency, greater agility and to make better decisions faster.”

ACSI will use the SOA capabilities of the Cordys Business Operations Platform to integrate disparate systems and the Business Activity Monitoring module to provide management information. In addition, the Composite Application Framework will provide the tools to build new applications faster and cheaper without changing the underlying systems. More importantly Cordys’ Business Process Management capabilities will be used to orchestrate ACSI’s daily operational CRM-related business processes.

Hans van Rossum, IT Manager at ACSI commented: “The Cordys platform helps our IT department to become a reliable partner for the business. Translating business requirements into IT requirements has become much easier which allows us to implement new solutions on time and within budget.”