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169  THE TECHNO CLUB [ TECHNOWORLDINC.COM ] / Techno News / HUBER+SUHNER to showcase revolutionary fiber management system and transport... on: November 17, 2016, 05:15:39 PM
HUBER+SUHNER to showcase revolutionary fiber management system and transport solutions at Data Centre World Frankfurt

Experts will also be on hand to discuss optical switching technology

HUBER+SUHNER, leading international manufacturer of components and systems for optical and electrical connectivity, is showcasing its new, class-leading fiber management system, IANOS®, at Data Centre World Frankfurt, alongside transport solutions for interconnecting data centers. Experts will also be on hand to discuss optical switching technology at the HUBER+SUHNER stand (#257) at the show, which takes place November 23-24 at the Messe Frankfurt.

The Switzerland-based company unveiled IANOS® at Data Centre World London earlier this year as part of its building blocks exhibition – a wide portfolio of the components needed to create a data center that will stand the test of time.

“IANOS® has the ability to improve both existing data centers when retrofitted and provide the most effective, efficient solution possible for new builds,” said Thorsten Punke, Market Manager at HUBER+SUHNER. “This is undoubtedly our most advanced and adaptable fiber management system to date and we are very much looking forward to demonstrating its capabilities to Data Centre World visitors in Frankfurt.”

The new IANOS® concept facilitates Base-2, 8, 12 and 24 pre-terminated cable systems for best in class density, speed of installation, handling and scalability, all of which are key factors in future-proofing data centers. With future-proofing of data centers becoming nothing short of essential, IANOS® is a unique fiber management system designed to accommodate a quick, simple and inevitable upgrade path from 10G serial to 40G and 100G parallel optics.

By using IANOS®, HUBER+SUHNER customers are able to occupy as little space as possible with passive equipment and deploy more means of generating revenue in their data centers. IANOS® offers the highest possible packing density without compromising handling.

Also on display alongside IANOS® will be passive transport solutions for interconnecting data centers from HUBER+SUHNER Cube Optics. These solutions not only provide the lowest cost option for data transport but are also extremely reliable. The absence of additional software reduces OPEX, requires less maintenance and also drastically reduces energy consumption since it makes air-conditioning obsolete.

Visitors to the HUBER+SUHNER stand will also have the opportunity to discuss optical network switches from Polatis, which was recently acquired by HUBER+SUHNER and is now a business unit within HUBER+SUHNER’s Fiber Optics division. The switches enable improved capacity utilization in data centers and advanced data management in large telecommunication networks.

“In contrast to conventional electrical/optical switches, Polatis switches do not convert the signals but control them purely optically and offer a much higher performance, including faster switching speeds, outstanding reliability and the industry’s lowest optical loss,” said Punke. “These innovative solutions are unique in the market and promise a large potential for the future, making them a perfect addition to our existing product range.”

Data Centre World visitors can view IANOS® and other HUBER+SUHNER products at Stand 257 at the Messe Frankfurt from 23 – 24 November, 2016.
170  THE TECHNO CLUB [ TECHNOWORLDINC.COM ] / Techno News / Italtel wins four Cisco awards: “Architectural Excellence: SP Architectures”... on: November 17, 2016, 04:55:43 PM
Italtel wins four Cisco awards: “Architectural Excellence: SP Architectures” for Brazil, MCO and LATAM and “Enterprise Partner of the Year” for Cansac

The company has also been confirmed as Cisco Gold Partner in Brazil

Milan, November 17, 2016
– Italtel, a leading telecommunications company in next-generation services and all-IP communication, today announced it has received four important Cisco awards – Architectural Excellence in the Service Providers Architectures segment in Latin America, Brazil and MCO (Argentina, Colombia, Chile, Paraguay, Uruguay) region and the “Enterprise Partner of the Year” award for the Cansac (Central America, North South America and Caribbean) region.

Presented during the annual Cisco Partner Summit which took place in San Francisco, the prizes recognize Italtel’s outstanding business capacity and qualifies it as a reference partner for Cisco in the design and implementation of telecommunication networks. These networks are among the most innovative worldwide, are completed with consulting services and show growth of more than 30% year-on-year.

“These awards are very significant for Italtel and we are delighted to receive them,” said Guido Candiani, Vice President Global Service Provider at Italtel. “Cisco and Italtel’s long-standing partnership is based on a shared vision for the network and services evolution and on the complementarity of the two companies’ competences and expertise. We count among our customers in Latin America most of the largest service providers and we sell our solutions directly to them or through them to final users. With consistent focus on the customer and strong performance in the Services Providers architecture, Italtel has confirmed its role as an important partner in the defense of Cisco technologies in Latin America.”

Italtel Brazil also successfully completed the process for the Cisco Gold Partner re-qualification, with the auditors praising the Italtel team for its position in the global and local markets. The company’s professionalism, the support it provides its customers and its cloud capabilities were also recognized, along with Italtel’s security policies and commitment to continuous improvement.

171  THE TECHNO CLUB [ TECHNOWORLDINC.COM ] / Techno News / UKCloud supports customer due diligence with Cloud Security Alliance ‘STAR’... on: November 17, 2016, 04:26:35 PM
UKCloud supports customer due diligence with Cloud Security Alliance ‘STAR’ declaration

Assured cloud services provider also adopts Cloud Security Alliance CAIQ framework

LONDON – November 17th 2016 – UKCloud, the easy to adopt, easy to use and easy to leave assured cloud services company, today announced that it has achieved Level 1 certification against the Cloud Security Alliance (CSA) Security, Trust & Assurance Registry (STAR), a comprehensive assertion of the security of a cloud service provider.
   
The CSA STAR programme records compliance levels against a comprehensive framework of cloud-based security control objectives, which allow cloud service providers from around the world to assess and communicate their security posture to potential customers. As a listed CSA STAR provider on the programme’s publically accessible Registry, this adds an even greater level of transparency of UKCloud’s industry leading security capabilities.

UKCloud has an unparalleled heritage of achieving the highest levels of independent validation of its security controls. In addition to industry standards such as ISO27001, UKCloud was amongst the very few to achieve and retain Pan Government Accreditation by the UK Government’s National Cyber Security Centre (NCSC) at the highest level available to cloud providers, and is approved as a service provider on both the Public Services Network (PSN) and the NHS National Network (N3). UKCloud provides a wealth of assurance information to its customers through independent evidence of its accreditations, certifications and detailed descriptions about the security characteristics of each of its cloud services.

“In an increasingly competitive marketplace, we have found that some of our UK public sector customers are now referring to additional governance frameworks when assessing the suitability of their cloud providers,” said John Godwin, Director of Compliance and IA and UKCloud.

“UKCloud has always been able to demonstrate the security credentials of our cloud services through formal accreditations, such as NCSC Pan Government Accreditation, compliance with standards such as ISO27001 and ISO27018, and by co-operating with our public sector customers as they undertake their own due diligence activities. As such, we are pleased to adopt and populate the Cloud Security Alliance CAIQ (Consensus Assessments Initiative Questionnaire) framework, so that we can more easily support those customers who may choose to use this as part of their formal assessment programme. UKCloud’s completed response, which is publically available to download via CSA STAR, has already been used as the basis for a successful customer assessment of our cloud services.”

UKCloud is the industry’s most highly accredited and certified cloud service providers. It provides a full range of secure network connectivity options to meet its UK public sector customers’ requirements; furthermore, its multiple UK data centres ensures that customer data is never subject to foreign data privacy issues.

UKCloud’s assured cloud services are specifically designed to meet the needs of the UK public sector, delivering UK sovereign solutions, with genuine and flexible pay-by-the-hour consumption models.

For more information regarding UKCloud’s CSA certification, please visit: https://cloudsecurityalliance.org/star-registrant/ukcloud-ltd/
172  THE TECHNO CLUB [ TECHNOWORLDINC.COM ] / Techno News / LANDESK Expands Polish Operations Ahead of 2020 Vision on: November 17, 2016, 03:47:24 PM
Strategic Move to The Gateway of Warsaw’s Business Districts Will Enable Further Expansion

Warsaw, Poland, 17 November 2016: Today LANDESK, a global leader in delivering user-centred IT solutions, announces that due to exponential local growth, it has moved its Warsaw offices to the International Business Centre to accommodate its increasing customer success, engineering R&D and sales teams.

Just over a year ago, as a part of its 2020 vision, LANDESK reinforced its commitment to the EMEA (Europe, Middle East and Africa) market with the launch of its customer support centre in Warsaw. Initially hosting 12 staff, in one year, the LANDESK team has grown by 300% to 48 employees. The new office will provide the space for this number to double as the local market continues to grow.

“Warsaw is a thriving economic powerhouse and gives LANDESK access to top IT talent and a stable business climate. Warsaw is now a key centre supporting our future growth strategy, whilst at the same time generating local high skilled employment opportunities,” states Josh Baxter, LANDESK Executive Vice President, Global Services.

LANDESK and its partners have seen significant business growth over the last two years, supporting Polish government and enterprise customers to solve complex IT issues securing and managing critical assets and data. With recent acquisitions including Shavlik and AppSense, LANDESK has a unique integrated approach to User Centred IT.

LANDESK also maintains office locations in Moscow, Prague and Bucharest to support Eastern European customers, all of which have opened in the last three years.

Images available on request.
173  THE TECHNO CLUB [ TECHNOWORLDINC.COM ] / Techno News / SDL Trados Studio 2017 Enhances Translator Productivity with New, Industry... on: November 17, 2016, 01:37:53 PM
SDL Trados Studio 2017 Enhances Translator Productivity with New, Industry-Leading Capabilities

World’s most trusted computer-assisted translation tool helps global businesses reduce post-editing and translate faster


MAIDENHEAD, U.K., and WAKEFIELD, Mass. – November 16, 2016
– SDL today announced the release of SDL Trados Studio 2017, the latest version of its market-leading computer-assisted translation (CAT) tool.

With the rise in content creation, the translation industry continues to grow – jumping nearly six percent in 2016 to over $40 billion USD, according to the Common Sense Advisory. SDL’s own research recently revealed that of nearly 3,000 translators surveyed, 72 percent believe they would lose competitive advantage without translation productivity tools. SDL recognized this industry growth and need, delivering SDL Trados Studio CAT solutions which currently own 70 percent of the market. The launch of its latest version, SDL Trados Studio 2017, continues to drive the translation productivity industry forward.

“SDL Trados Studio 2017 is very exciting, I have been waiting for the integration of fragment matching for many years,” said Christine Bruckner, Team Lead Technical Services at itl AG and freelance translator. “The move towards AdaptiveMT is also very interesting, both from the translator and from the LSP’s perspective.”

The release of SDL Trados Studio 2017 focuses on translation memory and machine translation working together to drive the effectiveness of translation memory. SDL Trados Studio 2017 sees the introduction of two new technologies to the Studio family. The first fully-integrated, self-learning machine translation (MT) engine, SDL AdaptiveMT, learns from the translator so users don’t have to post-edit twice. Until now, users needed to make the same edits repeatedly throughout the translation. AdaptiveMT learns from these edits so they can be re-used again in the future. And with SDL Trados Studio 2017’s new UpLIFT technology, users can translate even faster too, getting the ‘best matches’ possible from existing translation memory. This is possible even without a memory match, as SDL Trados Studio 2017 automatically provides match options for fragments of a sentence and offers the ability to repair a ‘fuzzy’ match.

“Translation is no longer something businesses can consider; it’s paramount for their success on a local and global scale,” said Massimo Ghislandi, Vice President of Translation Productivity at SDL. “However, translation alone does not satisfy customer and business needs. Content must be localized quickly and accurately – and with SDL Trados Studio 2017, we have revealed the best solution to achieve this. As a result, organizations can enhance their ability to communicate with their target audience while boosting efficiency and productivity for financial gains.”

Considering that translators feel rework is largely due to terminology inconsistencies, according to the SDL Translation Technology Insight (TTI) Research, SDL continues to improve terminology management technology. SDL Trados Studio 2017 will see a new version of MultiTerm, MultiTerm 2017, which features an easier to use interface and will ensure users are armed with the most comprehensive and established terminology management tool on the market.

Additionally, there will also be a new version of SDL Trados GroupShare, the server-based collaboration solution, available following the SDL Trados Studio 2017 launch.

To learn more about SDL Trados 2017, visit our website and listen in to our webinar.
174  THE TECHNO CLUB [ TECHNOWORLDINC.COM ] / Techno News / Kaseya AuthAnvil Safeguards Microsoft Office 365 Customers on: November 16, 2016, 10:17:26 PM
New integrated SSO, MFA, user-provisioning and risk-based network and application policy capabilities close critical business security holes in IAM

LONDON, UK - November 16, 2016 – Kaseya®, the leading provider of complete IT management solutions for Managed Service Providers (MSPs) and small to mid-sized businesses (SMBs), today announced the immediate availability of the latest release of Kaseya AuthAnvil on-demand. Delivering a new level of security all within a single identity and access management (IAM) solution, the technology now provides easy single sign on (SSO), multifactor authentication (MFA) and automated user provisioning for Microsoft Office 365.

Microsoft Office 365 commercial subscriptions have ballooned in 2016, up 40 percent from the previous year to 85 million subscribers. As companies around the world continue to embrace the shift to the cloud, millions of Microsoft Office 365 corporate users now have access to Kaseya AuthAnvil’s patented password management, MFA and SSO capabilities to further secure both employee and customer environments in the cloud.

SSO support for Office 365 adds one of the most popular business applications to Kaseya's growing library of thousands of applications supported by AuthAnvil. The technology provides end users with the simplicity and time savings of securely signing in once to access all applications without having to remember multiple passwords, accounts and login information. With its MFA capabilities, Kaseya AuthAnvil provides an added, easy-to-use layer of security to protect businesses from increasingly common password breaches at popular services and sites, such as LinkedIn, Dropbox, Yahoo and others. Kaseya's MFA supports common end-user devices, such as Apple iOS, Android phones and tablets, Windows 10 or the new U2F protocol, and meets the latest requirements of NIST 800-60 for mobile MFA, HIPAA, FFIEC and PCI standards.

Kaseya AuthAnvil goes beyond security, compliance and usability by automatically provisioning Office 365 user accounts as part of the authentication process. By directly tying into a company’s existing Active Directory or other user directory, AuthAnvil can automate both Office 365 user provisioning and privileges assignment. As a result, IT administrators no longer have the burden of having to create user accounts and assign common services and privileges – such as SharePoint, OneDrive and mail.

Additionally, Kaseya introduces an industry-first with its risk-based network and application authentication process engine. This technology makes it simple for administrators to create fine-grained compliance controls for users, networks and applications. Using a simple, visual, policy interface, administrators can quickly and easily create authentication rules using a risk-based approach. Access can be controlled not only based on any user attribute, but also based on geo-location, time, type of network or individual application usage.

To learn more about the new Kaseya AuthAnvil release, please visit: www.authanvil.com.

Supporting Quotes
“Microsoft Office 365 is at the heart of many of our customers’ businesses, as well as our own. So security is paramount for this application. AuthAnvil’s latest support for O365 is a game changer. The integration of single sign on, multifactor authentication and automatic user provisioning means our customers can trust that our own environment is as secure as possible, and that we have the capability and know how to safeguard theirs,” said Bill Burke, CIO, Corporate IT Solutions. “Plain and simple – AuthAnvil just works.”

“It’s not easy to strike a balance between a seamless user experience and top notch security, but that is exactly what Kaseya AuthAnvil accomplishes,” said Jason Shirdon, vice president of operations, Ease Technologies. “With AuthAnvil, we’re able to comprehensively manage our IAM needs both efficiently and consistently. As an MSP, our clients rely on us to be security conscious, which is why we use AuthAnvil.”

“The growth of the cloud is in a historic phase right now, and Microsoft Office 365 is one of the leading drivers of this advancement. That said, security remains a leading concern for all organisations as corporate data increasingly resides outside IT firewalls. The latest release of Kaseya AuthAnvil locks down two key threat vectors to hybrid cloud environments: endpoint security and network access,” said Mike Puglia, chief product officer for Kaseya. “With Kaseya AuthAnvil, our multiple layers of security checks and balances ensure that access is limited to authorised users only, giving IT leaders peace of mind in the security of their corporate information.”
175  THE TECHNO CLUB [ TECHNOWORLDINC.COM ] / Techno News / ETL Systems launches high performance RF power amplifiers for jamming systems on: November 16, 2016, 08:21:57 PM
The product range will be showcased at the AOC Convention in Washington, DC later this month

Madley, 16 November 2016. ETL Systems, a global designer and manufacturer of leading RF distribution equipment for satellite communications, has expanded its product range with a new line of ultra-portable RF power amplifiers supported by a dedicated team of amplifier specialists.

ETL’s range of RF power amplifiers offer high efficiency, broad frequency coverage and a compact form-factor in a variety of power levels suited to applications such as broadband frequency jamming and counter Remote Controlled Improvised Explosive Devices (RC-IEDs). The portable design of the amplifiers makes them ideal for operations in vehicle mounted systems, man-packs or Unmanned Aerial Vehicles (UAV).

“The Annual AOC Convention brings together military leaders, policy makers and electronic warfare practitioners from around the world to discuss Electromagnetic Spectrum Operations and showcase the market’s latest innovations and technologies,” said Ian Hilditch, CEO of ETL Systems. “We are very much looking forward to demonstrating our new RF power amplifiers and their capabilities to industry professionals at the event.”

The amplifiers broad range of operating frequencies include 20-500 MHz, 500-2700 MHz and 2500-6000 MHz. Designed for maximised efficiency coupled with high output power levels ensures maximum effectiveness with low size, weight and DC power (SWAP) requirements.

The design of the amplifiers is based on advanced Gallium Nitride (GaN) high electron mobility transistor (HEMT) technology for high efficiency, good thermal conductivity, high breakdown voltages and low energy consumption. Benefitting from high efficiency and gain with 20, 35, 40, 60, or 100W saturated power options, each amplifier module is integrated into a compact housing, designed for easy integration, to a broad range of transmit antennas, filters and multiplexers.

The high-power RF amplifier products are available as standalone components or mounted in a 2U high 19" rack chassis, which offers dual redundant hot-swap power supplies, local and remote control and monitoring.

The increased threat of RC-IEDs makes the power amplifiers ideally suited for government/defence applications such as RF frequency jamming systems, but can also be used in medical applications, radar simulators, communication testing and Electromagnetic Compatibility (EMC) testing.

AOC Convention visitors can see the range of RF power amplifiers and other ETL Systems technology suitable for EW applications at Booth 122 at the Marriott Marquis and DC Convention Center in Washington, DC, November 29 - December 1.

For further information about ETL Systems please see http://www.etlsystems.com/.
176  THE TECHNO CLUB [ TECHNOWORLDINC.COM ] / Techno News / Peppermint’s partnership with Zylpha eliminates repetitive manual legal... on: November 16, 2016, 08:12:12 PM
Peppermint’s partnership with Zylpha eliminates repetitive manual legal processing tasks

A partnership between next generation legal software provider, Peppermint Technology, and innovative legal process provider, Zylpha, is providing Peppermint clients easy access to the benefits of automated document bundling.

Integrated into Peppermint's cloud legal software, Peppermint CX, Zylpha's electronic document bundling software allows law firms to assemble and deliver Court Bundles, Deal Bibles and Contracts at a fraction of the cost and effort of a manual process. The Peppermint & Zylpha product teams are now collaborating to build deeper integration to ensure a one-product experience for end-users, and aim to release this in Spring 2017.

“Improved speed, accuracy and cost effectiveness are the key benefits of Zylpha’s electronic document bundling service, ” says Peppermint CTO, Mike Walker.
 
“Zylpha is a great addition to the Peppermint partner community. Its document bundling software is well organised and a perfect fit for our innovative customers who are looking to leverage technology in order to hone their processes, drive costs down and deliver a better service to clients. ”

Switching to Zylpha's electronic process will save Peppermint's customers time taken to manage creation of these bundled documents, materials and courier costs. Simple to use, it can cope with large and highly complex document bundles and is extremely secure with password and electronic signature functionality.

Tim Long, CEO of Zylpha added, “Peppermint has a great team and we continue to work together to deliver an even better electronic document bundling experience to their customers.”
177  THE TECHNO CLUB [ TECHNOWORLDINC.COM ] / Techno News / Pan-EMEA Distributor Nuvias Group Joins the HID Advantage Partner Program on: November 16, 2016, 07:16:12 PM
A third key pan-EMEA signing for Nuvias Group since June 2016

London, England: 16th November, 2016 – Nuvias Group, the pan-EMEA high value IT distributor, today announced it has become a member of the HID Advantage Partner Program. The Program is a loyalty-based program which provides partners with the ability to evolve their relationship with HID Global for scalability and overall growth.

Nuvias Group provides a wide range of value-added services for reseller partners, including sales, marketing and technical support. As a member of the HID Advantage Partner Program, Nuvias works closely with HID Global to enhance end user value.

Nuvias will distribute the full range of IAM Solutions (Identity and Access Management), including HID Global’s ActivID® Authentication Solutions and ActivID® Credential Management System.

Ian Kilpatrick, EVP cyber security, Nuvias Group, commented: “HID Global has a uniquely valuable brand in the IAM Solutions market, which provides resellers with a great opportunity to diversify their offerings. The products solve a number of the key cyber security challenges that businesses are faced with today. We look forward to working with HID Global to successfully expand its IAM offerings across EMEA. The partnership with HID Global complements our other recent pan-EMEA Nuvias Group collaborations, including those with Malwarebytes and Nokia. It’s a growing recognition of Nuvias’ ability to deliver specialist value distribution across EMEA.”

Miguel Braojos, Vice President Global Sales, IAM Solutions with HID Global said: “Addressing and fulfilling end-users’ requirements is critical in order to invest with confidence in HID Global’s trusted identity solutions. As a member of the HID Advantage Partner program, Nuvias helps support the essential links in the HID Global value chain. The company’s strong team of security experts has extensive experience of working with multi-national and financial institutions, further extending our commitment to quality and driving end-user value.”
178  THE TECHNO CLUB [ TECHNOWORLDINC.COM ] / Techno News / Confirmit Unveils FastTrack for Contact Centres on: November 16, 2016, 03:14:45 PM
Customisable solution based on extensive expertise enables deployment in as little as three weeks

London, UK and Oslo, Norway and New York, NY – 16 November 2016 – Confirmit, the leading global customer experience solutions provider for Voice of the Customer (VoC), Voice of the Employee, and Market Research, today unveiled Confirmit FastTrack™ for Contact Centres. Businesses can now rapidly implement a Voice of the Customer (VoC) programme to see their contact centre through the eyes of their customers. Insights are combined with operational metrics to help drive improvements in contact centre performance and deliver an extremely fast Return on Investment.

FastTrack for Contact Centres is based on Confirmit’s best practices gained from 20 years’ experience in delivering insight programmes to hundreds of global organisations. It is a comprehensive customer feedback solution that delivers engaging experiences for capturing relevant feedback, role-based dashboards for driving insightful decisions, and real-time case management for triggering immediate alerts and ensuring fast response to customer issues. Configuration of the solution for individual client needs can be completed in weeks, so that clients can quickly gather a complete view of their customer service performance and enjoy a significant Return on Investment in the short and long term.

“According to a Global Deloitte[1] study, 62 percent of organisations view customer experience provided through the contact centre as a competitive differentiator,” said Terry Lawlor, EVP Product Management at Confirmit. “A best-in-class contact centre is a strategic business asset with the power to create and preserve long-term customer relationships. We’ve spent years working with some of the world’s leading businesses to deliver great VoC programmes and we are excited about the opportunity to help companies apply VoC best practices to their contact centres more quickly and efficiently than ever before.”

With FastTrack for Contact Centres, businesses can integrate the Voice of the Customer with key business metrics. This combined insight will provide a holistic view of contact centre performance, and will include the ability to:

• Add additional business value through improved customer satisfaction
• Quickly resolve customer problems before they become bigger issues
• Easily identify customers at risk for churn and uncover potential up-sell/cross-sell opportunities
• Identify key areas where staff training may be required
• Improve contact centre operations through a detailed view of the customer experience

Telegraph Media Group, a multi-media news publisher, is a Confirmit contact centre customer and recent winner in the “Contact Centre” category of the 2016 ACE Awards. “Our ‘Tell the Telegraph’ programme for our contact centre has transformed the culture within, and empowered our frontline teams to take ownership of the customer experience, driving improvements in our C-sat scores (consistently 90 plus) and improving retention,” explains Eihab Mohamed, Customer Engagement Director, Telegraph Contact Centre UK. “Working with Confirmit to build our solution has enabled us to expand our ability to deliver actionable insights to the wider business, using a combination of Confirmit’s technology and expertise to guide our evolution. It’s great to see they continue to invest in their contact centre solution, to enable businesses to enhance their customer experience.”

With Confirmit’s FastTrack for Contact Centres, companies benefit from:

• A pre-configured programme designed on best practice principles and 20 years’ experience
• Seamless integration with internal business systems, such as CRM or financial data, providing deeper context into the customers’ experience
• Fully automated customer surveys designed specifically for call centres and configured to complement the company brand image
• Real-time, role-based reporting, providing managers with strategic-level insights for process improvement and opportunities to guide agent development
• Immediate alerts notifying the right people about issues, such as dissatisfied customers, overdue issues, opportunity for product cross-sell, and potential customer churn

For more information on Confirmit FastTrack for Contact Centres, visit the website.

[1] - 2013 Global Contact Center Survey, Deloitte

179  THE TECHNO CLUB [ TECHNOWORLDINC.COM ] / Techno News / PSN selects Newtec Dialog® to deliver rural broadband in Indonesia on: November 16, 2016, 03:02:40 PM
Multiservice platform selected for Ministry of Communication and Information Technology (MCIT) USO project

JAKARTA, Indonesia and SINT-NIKLAAS, Belgium, 16 November 2016. Newtec – a specialist in designing, developing and manufacturing equipment and technologies for satellite communications – today announced its Newtec Dialog® platform has been selected by Indonesian satellite telecommunications service provider Pasifik Satelit Nusantara (PSN) to deliver broadband access to underserved rural areas.

Using the Newtec Dialog platform, PSN has been supplied with a 4IF Hub module and hundreds of MDM3100 Satellite Modems featuring Mx-DMA® to provide services using C-band transponders. The multiservice platform will be used by PSN to deliver satellite Internet access to schools, government offices and Puskesmas (community health clinics) as part of the universal service obligation for MCIT – Indonesia’s Ministry of Communication and Information Technology.

PSN evaluated various options based on SCPC and MF-TDMA technologies and concluded that the Newtec Dialog platform provides the best fit and total cost of ownership, based on the high throughput VSAT capabilities and Newtec’s award-winning return link technology Mx-DMA, which delivers the efficiency of SCPC with the dynamic bandwidth allocation capability of MF-TDMA.

Adi Rahman Adiwoso, CEO at PSN, said: "Newtec Dialog provides us with the ability to deliver efficient and flexible Internet connectivity especially for high-speed services within a single platform. This access will make such a huge difference to the lives of those in rural areas of Indonesia, where more traditional means of connectivity are unreliable or non-existent."

As a multiservice platform, Newtec Dialog enables tailored services and guarantees optimal modulation, bandwidth allocation, service availability, reliable automation of link setups and flexible workflow support, whether it is being used to provide broadcast, consumer broadband, cellular backhaul or mobility services.

Thomas Van den Driessche, Newtec’s CCO, added: “To have the Newtec Dialog platform selected by PSN shows its ability to provide a service that is flexible enough to fit the needs of rural broadband connectivity and scalable enough to handle a project that we know will continue to expand.”
180  THE TECHNO CLUB [ TECHNOWORLDINC.COM ] / Techno News / SDL Launches Marketing Solutions to Enable Brands to Adapt... on: November 15, 2016, 09:04:44 PM
SDL Launches Marketing Solutions to Enable Brands to Adapt, Manage and Deliver Global Customer Content

Combination of marketing services enable companies to launch global campaigns and websites faster by extending marketing teams around the world

MAIDENHEAD, U.K., and WAKEFIELD, Mass. – November 15, 2016 – SDL (LSE:SDL) today announced a new solution to address the adaptation, management and delivery of global omni-channel content. SDL Marketing Solutions includes services for Transcreation and Copywriting, Web Content Managed Services and Content Production Services.

The proliferation of media channels and the cost effective delivery of locally relevant – but globally consistent – content across all customer touchpoints is one of the biggest challenges facing brands today. SDL Marketing Solutions helps global businesses overcome this fragmentation challenge. Through a consolidated point of access SDL provides its customers with a single source solution to manage, adapt and deliver global branded content, dramatically reducing cycle time and cost.

SDL Marketing Solutions extends marketing teams around the world. With access to more than 1,100 in-country translators and SDL’s unrivaled global partner network, companies can deliver culturally relevant communication faster, perfectly on-brand across every media type and digital touchpoint.

Specific services included in this offering:

Managed Web Content Services include translation, editing and omni-channel delivery services that bring together the creative with the site management and publishing of content on a global scale.
Transcreation & Copywriting Services complement all forms of translation and adaptation for creative local marketing messaging. This service uses bilingual copywriters to adapt messaging and brand tonality to increase local relevance and impact.
Content Production Services provide image, video, graphic and animation localization and transcreation.

“This new offering speaks directly to a market need,” said Adolfo Hernandez, CEO, SDL. “Our customers have articulated the desire for a comprehensive approach to content, translation and delivery that goes beyond traditional offerings. Our Marketing Solutions combine our existing expertise, rich content services and technology with a simplified supply chain and clear operational model, enabling our customers to be more effective.”

To learn more, please visit our blog here: http://blog.sdl.com/company/sdl-announces-its-global-marketing-solutions-offering.
181  THE TECHNO CLUB [ TECHNOWORLDINC.COM ] / Techno News / Naka Mobile drives international expansion into LATAM and APAC on: November 15, 2016, 07:22:00 PM
Delivers roaming-free voice and data services for consumers and connected IoT devices in over 180 countries globally

Buchs, Switzerland, 15 November 2016 – Naka Mobile, a mobile telecommunication and technology company, today announced plans to expand its global footprint into LATAM and APAC on the back of major customer wins. With international travellers still plagued by exorbitant roaming charges on voice and data services, Naka Mobile is bringing an end to this by delivering truly global connectivity and the ability to freely roam across multiple mobile networks in a country in order to always enjoy the best network coverage. Naka Mobile provides high-end communication B2B white-label solutions for MNOs, MVNOs and distribution partners all over the world and its services are available globally.

This international expansion comes on the back of work with major international companies such as SWISS, part of Lufthansa Group and a Star Alliance member, where it is delivering global connectivity and services for the airline’s customers. The white-labelled NAKA global SIM card automatically connects subscribers to the most convenient network provider in each country without a requirement to switch SIMs or alter phone settings, allowing customers to make calls in over 180 countries at attractive rates, write or receive SMS and use data services as though they have a domestic mobile contract.

“We all like to say how the world is becoming smaller, but the reality of it is that the telecoms industry hasn’t kept up with this new consumer reality,” said Achilles Rupf, CEO, Naka Mobile. “In an increasingly globalised world, the need for reliable connectivity has never been more important. This is true not only for the traveller who is trying to call home from abroad, but even for connected IoT devices that are completely dependent upon network coverage in order to function. Our international expansion is being driven by customer demand and is a testament to the scale of the problem that we are solving – the real business and consumer need for simple, affordable and reliable connectivity regardless of whether I am home or abroad.”

Naka Mobile uses its own developed platform and possesses a company owned infrastructure for voice switching, routing, signalling, messaging, data- and VoIP Services. Behind the Naka global SIM is a complete virtualized mobile network infrastructure based on a Cisco Virtualized Packet Core which can quickly scale from hundreds of subscribers to power networks with millions of customers and Internet of Thing (IoT) devices.

Naka Mobile delivers high quality voice switching, routing, signalling, messaging (SMS/IM), data, VoIP and VAS integration services with a unique Multi-IMSI and MSISDN technology in Europe, Asia and North and Latin America. The seamless Multi-IMSI technology combined with VAS and fully integrated VoIP applications allow voice, VoIP, short and instant messaging as well as international data services at lowest cost.
182  THE TECHNO CLUB [ TECHNOWORLDINC.COM ] / Techno News / Fujitsu Partners with Thoughtonomy to add Robotic Process Automation (RPA)... on: November 15, 2016, 06:58:51 PM
Fujitsu Partners with Thoughtonomy to add Robotic Process Automation (RPA) to their Global Application Modernization Service

15th November 2016 Fujitsu has signed a global agreement with Thoughtonomy to add Robotic Process Automation (RPA) to the suite of tools and services that sit within the Fujitsu Global Application Modernization Integration practice. This addition enables Fujitsu to offer organizations a way to leverage the investment made in systems and applications, delivering more from IT budgets and reducing the risk of implementing new technologies.

The partnership delivers a unique, integrated and highly flexible automation platform, offered as-a-service from a scalable and secure hosted cloud based environment or on-premise deployment and available globally.

Automating manual processes not only removes effort, but increases speed, reliability, compliance, and customer and employee satisfaction. The Thoughtonomy Virtual Workforce® platform uses intelligent software to non-disruptively replicate the interactions of people and technology, enabling organizations to simply augment or replace human activity without the compromises or challenges usually associated with automation.

Geoff Peters, Head of Legacy Modernization at Fujitsu, said of the partnership “Fujitsu’s Application Modernization Services allow organisations to leverage the investments they have made in applications, and to deliver more from IT budgets. Thoughtonomy has given us a great platform to deliver on client’s strategies, opening up new opportunities to deliver digital transformation while leveraging existing application investments, and doing so at greater speed, lower cost and lower risk than alternative approaches.”

Terry Walby, CEO of Thoughtonomy, said “We are delighted to be working with Fujitsu to bring the benefits of the Virtual Workforce to organizations across the globe. We have proven the capability of the technology to deliver efficiency into manual work across back office and front office processes, in business and in IT operations. Fujitsu’s deep expertise in customer-focused IT solutions will help to provide the benefits of Intelligent Automation across the market - not just as an efficiency play, but as a frictionless route to digital transformation.“
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