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When a Customer Has Done Everything to Get Your Goat
When a Customer Has Done Everything to
Get Your Goat
You try to
make your customers happy. You sincerely
WANT t
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Stephen Taylor
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650
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August 04, 2007, 01:17:44 PM
by Stephen Taylor
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When the Customer Demands: Give a Discount or Lose the Order
When the Customer Demands: Give a
Discount or Lose the
Order
Periodically every
sales person encounters the cus
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0
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Stephen Taylor
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796
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August 04, 2007, 02:07:17 PM
by Stephen Taylor
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Who Says the Customer is Always Right?
Who Says the Customer is Always
Right?
We all know the old
adage, "The Customer is Always
Right." If
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Stephen Taylor
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673
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August 04, 2007, 12:29:08 PM
by Stephen Taylor
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Wholesale Buyers Versus Retail Customers
Wholesale Buyers Versus Retail
Customers
Are wholesale
buyers and retail customers really
different? Frankly, t
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0
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Stephen Taylor
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659
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August 04, 2007, 01:12:08 PM
by Stephen Taylor
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Why Cant Microsoft Make Soft Packaging?
Why Cant Microsoft Make Soft
Packaging?
Why is it that
Microsoft wants you to buy its product
but does not want
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0
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Stephen Taylor
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658
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August 04, 2007, 12:36:32 PM
by Stephen Taylor
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Why Communication Skills Dont Work In Customer Service
Why Communication Skills Dont Work In
Customer Service
Every
time my firm conducts communication
skills trainin
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0
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Stephen Taylor
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1881
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August 04, 2007, 03:05:24 PM
by Stephen Taylor
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Why Passenger Surveys are a Transport Operators Best Friend
Why Passenger Surveys are a Transport
Operators Best
Friend
Public transport
operators who already use passenge
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0
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Stephen Taylor
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661
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August 04, 2007, 12:16:06 PM
by Stephen Taylor
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Why You Should Always Honour Your Guarantees - Even When The Customer Is In The
Why You Should Always Honour Your
Guarantees - Even When The Customer Is
In The Wrong
The Reason
Why Direct Int
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0
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Stephen Taylor
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1691
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August 04, 2007, 03:00:23 PM
by Stephen Taylor
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Write a Business Thank-You Note
Write a Business Thank-You
Note
Have you seen that
thing on TV where the gal tellsthe nerd
she wonders why he n
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0
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Stephen Taylor
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713
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August 04, 2007, 12:13:37 PM
by Stephen Taylor
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Writing The Book On Great Customer Service
Writing The Book On Great Customer
Service
Q: One of the big
chain bookstores recently opened up near
my small
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0
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Stephen Taylor
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836
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August 04, 2007, 02:20:46 PM
by Stephen Taylor
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You Bever Know Who Youre Serving
You Bever Know Who Youre
Serving
You Never Know Who
You're Serving when customers turn
irate.
I
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0
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Stephen Taylor
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1030
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August 04, 2007, 11:48:06 AM
by Stephen Taylor
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You MUST Sweat the Small Stuff
You MUST Sweat the Small
Stuff
It's The Little
Things That Make or Break a Small
Business
If yo
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0
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Stephen Taylor
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691
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August 04, 2007, 12:06:54 PM
by Stephen Taylor
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Your Actions Tell Your Clients How You Expect To Be Treated
Your Actions Tell Your Clients How You
Expect To Be Treated
There
is a widely accepted principle of human
behav
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0
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Stephen Taylor
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672
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August 04, 2007, 01:23:42 PM
by Stephen Taylor
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Your Career Plan--Think Like A CEO
Your Career Plan--Think Like A
CEO
You've been going
6-to-late; exhausted by running the
supersonic treadm
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0
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Stephen Taylor
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813
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August 04, 2007, 02:26:34 PM
by Stephen Taylor
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Your Number One Asset
Your Number One
Asset
Customers put you in
business, keep you in business, and they
can put you out of business
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0
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Stephen Taylor
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675
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August 04, 2007, 12:31:45 PM
by Stephen Taylor
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Your Voice Print
Your Voice
Print
"Mountains are
built one pebble at a time and climbed
one step at a time." This is a
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0
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Stephen Taylor
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663
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August 04, 2007, 01:13:21 PM
by Stephen Taylor
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