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Over Deliver - The Key to Customer Satisfaction
Over Deliver - The Key to Customer
Satisfaction
Client
satisfaction starts with meeting or
beating the contract
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Stephen Taylor
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676
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August 04, 2007, 12:12:28 PM
by Stephen Taylor
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Over Delivering Provides Big Results
Over Delivering Provides Big
Results
Over promising is
a problem only when you under deliver.
There are a numbe
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Stephen Taylor
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674
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August 04, 2007, 12:09:44 PM
by Stephen Taylor
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Passing the After-Sales Test
Passing the After-Sales
Test
Some time ago a major
UK food retailer decided to branch out
into non-foods. Well,
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Stephen Taylor
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923
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August 04, 2007, 02:40:05 PM
by Stephen Taylor
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Poor Customer Service - Are Your Customers Driving Away Other Customers
Poor Customer Service - Are Your
Customers Driving Away Other
Customers
Every customer
you have is a word-of-mo
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0
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Stephen Taylor
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671
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August 04, 2007, 01:15:37 PM
by Stephen Taylor
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Post Office, Incredible Lady Postmaster
Post Office, Incredible Lady
Postmaster
There are two
Post Offices that I routinely visit. One
is the office th
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0
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Stephen Taylor
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692
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August 04, 2007, 12:36:10 PM
by Stephen Taylor
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Profit from a Customer Service Recovery Program
Profit from a Customer Service Recovery
Program
A client recently
said to me: "Most days things seem
to ru
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0
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Stephen Taylor
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1066
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August 04, 2007, 02:54:59 PM
by Stephen Taylor
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Proofs of Delivery and Logistics: Speeding Throughput and Avoiding Pitfalls
Proofs of Delivery and Logistics:
Speeding Throughput and Avoiding
Pitfalls
It should be a
straightforward busi
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0
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Stephen Taylor
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710
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August 04, 2007, 01:10:11 PM
by Stephen Taylor
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Provide Exceptional Value - Grow Your Business
Provide Exceptional Value - Grow Your
Business
The primary
objective of a business is to get and
keep customers
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0
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Stephen Taylor
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876
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August 04, 2007, 01:59:22 PM
by Stephen Taylor
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Putting The Serve Back Into Customer Service
Putting The Serve Back Into Customer
Service
Good service is
easy to spot and hard-to-find. Mediocre
serviceocc
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0
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Stephen Taylor
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671
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August 04, 2007, 01:01:49 PM
by Stephen Taylor
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Putting The Service Back In Customer Service
Putting The Service Back In Customer
Service
The future of
customer service is here. Technology has
made seekin
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0
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Stephen Taylor
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734
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August 04, 2007, 12:23:06 PM
by Stephen Taylor
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Quality vs. Quantity
Quality vs. Quantity
There
is a battle in Call Centers. The teams
are Quality vs. Quantity; two
performance fac
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0
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Stephen Taylor
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938
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August 04, 2007, 01:59:50 PM
by Stephen Taylor
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Raising The Bar For Online Magazine Subscription Services And Customer Service
Raising The Bar For Online Magazine
Subscription Services And Customer
Service
After years of
flying below the
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0
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Stephen Taylor
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777
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August 04, 2007, 12:16:40 PM
by Stephen Taylor
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Reducing Customer Resistance to Your Product or Service
Reducing Customer Resistance to Your
Product or
Service
Resistance has to
do with putting up blocks that preven
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0
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Stephen Taylor
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664
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August 04, 2007, 12:22:11 PM
by Stephen Taylor
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Renewing Customer Loyalty
Renewing Customer
Loyalty
Every business
loses customers, but not many do much
about getting them back. And tha
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Stephen Taylor
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776
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August 04, 2007, 12:48:40 PM
by Stephen Taylor
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Responding to Complaints
Responding to
Complaints
It's
possible that in the course of your
business dealings, you may (just may) ha
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0
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Stephen Taylor
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2497
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August 04, 2007, 03:08:12 PM
by Stephen Taylor
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Restaurant Owners ? How Important are People Skills?
Restaurant Owners ? How Important are
People Skills?
You are
serving great food. Your establishment
is new, spo
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0
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Stephen Taylor
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834
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August 04, 2007, 02:08:20 PM
by Stephen Taylor
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Restaurant Scheduling for Success
Restaurant Scheduling for
Success
- Excerpt from
Richard Saporito's latest e-book
"How to Improve Din
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0
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Stephen Taylor
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766
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August 04, 2007, 12:45:16 PM
by Stephen Taylor
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RETAIL GREETERS: Sales Builders or Customer Turnoff?
RETAIL GREETERS: Sales Builders or
Customer Turnoff?
Do you
need greeters or should you avoid them?
That is the
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0
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Stephen Taylor
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774
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August 04, 2007, 01:49:28 PM
by Stephen Taylor
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Retail Store U-Scan Machines: Self-Serve or Voluntary Part Time Job?
Retail Store U-Scan Machines: Self-Serve
or Voluntary Part Time
Job?
Do many of us realize
that we are working
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0
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Stephen Taylor
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669
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August 04, 2007, 12:55:37 PM
by Stephen Taylor
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Revealed ? A Simple Formula For Success! Exceeding Expectations
Revealed ? A Simple Formula For Success!
Exceeding
Expectations
Delight =
Customer Expectation plus 1. This was
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0
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Stephen Taylor
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823
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August 04, 2007, 02:37:26 PM
by Stephen Taylor
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