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Learning from Your Employees and Customers Complaints
Learning from Your Employees and
Customers
Complaints
Listening to
complaints, whether they're
reasonable
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Stephen Taylor
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667
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August 04, 2007, 12:18:40 PM
by Stephen Taylor
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More Customers - Watch those Little Things
More Customers - Watch those Little
Things
Two situations, two
perfectly acceptable experiences, but in
one cas
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Stephen Taylor
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678
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August 04, 2007, 12:18:08 PM
by Stephen Taylor
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Write a Business Thank-You Note
Write a Business Thank-You
Note
Have you seen that
thing on TV where the gal tellsthe nerd
she wonders why he n
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0
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Stephen Taylor
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727
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August 04, 2007, 12:13:37 PM
by Stephen Taylor
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How to Deliver Exceptional Customer Service
How to Deliver Exceptional Customer
Service
Having been in
business a number of years, I'm
amazed at the n
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Stephen Taylor
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667
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August 04, 2007, 12:13:16 PM
by Stephen Taylor
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How to Walk the Floor and Talk to Customers
How to Walk the Floor and Talk to
Customers
This may seem a
strange topic to introduce. Yet, it is
the most und
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0
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Stephen Taylor
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669
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August 04, 2007, 12:12:53 PM
by Stephen Taylor
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Over Deliver - The Key to Customer Satisfaction
Over Deliver - The Key to Customer
Satisfaction
Client
satisfaction starts with meeting or
beating the contract
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0
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Stephen Taylor
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676
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August 04, 2007, 12:12:28 PM
by Stephen Taylor
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Customer Satisfaction Is Your Business
Customer Satisfaction Is Your
Business
Regardless of
what business you are in - you are
really in the business
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0
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Stephen Taylor
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665
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August 04, 2007, 12:11:57 PM
by Stephen Taylor
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Customer Service: Stop Sabotaging Your Customer Relationships
Customer Service: Stop Sabotaging Your
Customer Relationships
If
you've called for customer service
recent
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0
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Stephen Taylor
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671
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August 04, 2007, 12:11:34 PM
by Stephen Taylor
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Establishing Yourself as an Expert in the Eyes of Your Customers
Establishing Yourself as an Expert in
the Eyes of Your
Customers
The most
important aspect of a successful busi
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0
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Stephen Taylor
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729
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August 04, 2007, 12:11:09 PM
by Stephen Taylor
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Become a Customer Enthusiasm-Guru!
Become a Customer
Enthusiasm-Guru!
One thing
all successful small business owners
have in common is the knowled
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0
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Stephen Taylor
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715
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August 04, 2007, 12:10:44 PM
by Stephen Taylor
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Develop Loyal Customers for a Lifetime ? part 1 (1 ? 10)
Develop Loyal Customers for a Lifetime ?
part 1 (1 ?
10)
Traditional marketing
strategies encourage business ow
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0
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Stephen Taylor
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663
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August 04, 2007, 12:14:02 PM
by Stephen Taylor
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Develop Loyal Customers for a Lifetime ? part 2 (11 ? 20)
Develop Loyal Customers for a Lifetime ?
part 2 (11 ?
20)
Traditional marketing
strategies encourage business o
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0
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Stephen Taylor
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660
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August 04, 2007, 12:14:34 PM
by Stephen Taylor
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4 Myths about Customer Value
4 Myths about Customer
Value
The purpose of
business is to create and retain a
customer.
Much has be
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0
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Stephen Taylor
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837
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August 04, 2007, 12:17:48 PM
by Stephen Taylor
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The Marvelous World of Metaphors
The Marvelous World of
Metaphors
Recognize
metaphors from every angle and round up
moreinsight into your own in
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0
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Stephen Taylor
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727
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August 04, 2007, 12:17:25 PM
by Stephen Taylor
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Is Your CRM (Customer Relationship Management) System Doomed To Fail?
Is Your CRM (Customer Relationship
Management) System Doomed To
Fail?
"Right, People.
Let's blast out
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0
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Stephen Taylor
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680
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August 04, 2007, 12:17:01 PM
by Stephen Taylor
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Raising The Bar For Online Magazine Subscription Services And Customer Service
Raising The Bar For Online Magazine
Subscription Services And Customer
Service
After years of
flying below the
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0
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Stephen Taylor
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778
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August 04, 2007, 12:16:40 PM
by Stephen Taylor
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Why Passenger Surveys are a Transport Operators Best Friend
Why Passenger Surveys are a Transport
Operators Best
Friend
Public transport
operators who already use passenge
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0
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Stephen Taylor
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678
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August 04, 2007, 12:16:06 PM
by Stephen Taylor
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Making Customer Satisfaction Surveys Work
Making Customer Satisfaction Surveys
Work
Why
bother?
Good customer service
is the life blood of any
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0
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Stephen Taylor
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670
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August 04, 2007, 12:15:45 PM
by Stephen Taylor
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The Sellers Creed
The Sellers Creed
I will
not make sales. I will make
Customers.
I will target the
heart of my Custom
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0
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Stephen Taylor
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741
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August 04, 2007, 12:15:22 PM
by Stephen Taylor
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3 Special Benefits Every Customer Wants
3 Special Benefits
Every Customer Wants
Every
customer looks for 3 special benefits
whe
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0
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Stephen Taylor
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770
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August 04, 2007, 12:15:00 PM
by Stephen Taylor
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