Citrix Online Develops New Remote Support Solution to Solve Unique Needs of Small Businesses

Citrix Online Invites Small Businesses and Individual Professionals to Participate in Final Development of Citrix® GoToAssist® Express Remote Support Tool

Amersham, UK: Citrix Online is inviting small businesses and individual consultants to participate in the final development of Citrix® GoToAssist® Express, its new remote support solution designed specifically to enable small businesses and professionals to provide instant, Web-based support to their customers. Beta testers can receive unlimited, free use of GoToAssist Express Beta by signing up at https://express.gotoassist.com and will be able to provide real-time feedback on their experience, ensuring the service will ultimately meet user requirements.

GoToAssist Express is customer-designed to provide an affordable, easy-to-use remote-support tool that will enable users to instantly and securely view and control their customers’ PCs, reducing support costs by eliminating travel time for desk-side visits, and ultimately increasing customer satisfaction.

Citrix Online developed the first online instant remote support tool, Citrix GoToAssist, which revolutionised the way support could be delivered. With the development of GoToAssist Express, the GoToAssist product line will deliver the only purpose-built remote support portfolio that can address the needs of organisations of any size – from the smallest business to the largest corporate enterprise.

“There are many individuals and small businesses that can benefit from having an instant, easy way to provide one-to-one remote support to their clients,” said Bernardo de Albergaria, vice president and general manager, Global Marketing and eCommerce , for Citrix Online. “We’ve leveraged our GoToAssist expertise and our customers’ real-time input into the creation of GoToAssist Express to develop a streamlined tool purpose-built for ease of use, reliability, speed and security. By opening the GoToAssist Express Beta to future users and existing users we will ensure the tool is the best it can be.”

The final version of GoToAssist Express will be released during the first half of 2008. GoToAssist Express Beta will be demonstrated at Stand B04, Hall 4 at this year’s CeBIT, Hanover, Germany, from 4th – 9th March, 2008 and at Stand 530 at this year’s Service Desk and IT Support Show, London, Olympia, from 22nd – 23rd April 2008. To join the GoToAssist Express Beta community, visit http://express.gotoassist.com.