To maintain the quality and control of a franchise system each franchise Outlet must receive the same training. A franchisor’s job is to make sure that the training is the same, keeps the franchisees efficient and maintains the consistency of the overall franchise system.
It is for this reason that I added a clause in our companies franchise agreements, which addressed general training and ongoing training requirements. Below is a copy of one of the renditions about clause;
4.3.2 General Training
Franchisor may provide ongoing general training on an annual basis to introduce new products, services and equipment, to review sales and marketing practices and to discuss other topics that are relevant to the Services provided by Franchisee. Ongoing general training classes will be held on a regional, national or international basis, as determined by the Franchisor and will typically be two (2) or three (3) calendar day sessions. If Franchisor holds ongoing general training at The Company’s National Convention, Franchisee or the Location Manager is required to attend such training. Attendance requirements at other ongoing general training sessions will be determined by the content of the class.
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Says each franchising Company must address this issue you would be well advised if you run a franchise in Company to contact a franchisee attorney on this subject and figured out a good strategy to keep your training consistent in all your franchise Outlets. Consider this in 2006.
Lance Winslow
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