Woking (UK), November 2007 – Rostrvm Solutions has announced the availability of release 7 of the rostrvm contact centre suite. This new release continues 21 years of organic development and ongoing support of the rostrvm inbound and outbound technology ranging from skills-based ACD systems to multimedia predictive dialling.
As well as over 100 customer-requested enhancements and a new “21st Century” look, rostrvm 7 delivers:
• Support for the new consumer with integrated inbound and outbound capability for multi-media channels including email, SMS and web-call.
• ControlCentre 7 consolidates all management information and administration functions in to a single, easily accessible environment.
• CallGuide Designer unleashes the true potential of call process management to make the most complex desktops simple to navigate and use.
• Support for informal call handling allows “formal” call centre process control and performance measurement to be extended to any area of the business.
Release 7 continues Rostrvm Solutions’ long term record of meeting current call centre operational and business challenges whilst establishing a platform for new communication channels that are expected to become influential in the coming years.
The rostrvm Voice over IP (VoIP) call centre is a central component in developing and delivering a multiplicity of enhanced and new services to the call centre and the call centre’s customers. In particular rostrvm takes advantage of the Session Initiation Protocol (SIP) to combine voice and data transactions delivering joined-up call handling.
Today’s Multimedia Call Centres are built upon the concept that callers will contact the call centre using an intelligent device, usually a PC. Clearly PCs can support sophisticated contact – web browsing, co-browsing, chat and email – so the theory is fine. But for the vast majority of callers the PC is simply not as convenient as picking up the phone.
The widespread adoption of mobile and consumer VoIP telephones brings new consumer interfaces that run sophisticated applications and will change the way callers interact with the call centre. The impact will be as significant as the evolution of the PC as an alternative to the dumb computer terminal.
Full details are available via Rostrvm Solutions’ web site
www.rostrvm.com/release7.shtml
