Call accounting and telecom billing software provides many business benefits that can both save money, as well as help businesses generate revenue
Call accounting and telecom billing software provides many business benefits that can both save money, as well as help businesses generate revenue. A feature-rich call accounting software can provide many business benefits, such as:
· Long Distance Bill Verification: Was the bill from your chosen long distance phone company accurate? Mostly, it isn't. Using a call accounting system to check your long distance gives you some peace of mind - and documentation to back up your request for a refund of overpayments you may have made.
· Motivate sales people: The more phone calls they make, the more they sell. Keep track of their call volume and manage them accordingly.
· Bill Clients and Projects back for telephone charges incurred on their behalf: Every lawyer, government contractor, etc. does it. It makes sense.
· Allocate telephone calling costs among departments and divisions: Telephones - voice, data, video and imaging - are some of your biggest expenses. They're a cost that should be allocated to the products you are making, or the departments and divisions in your company. Telephone costs can determine which product is profitable. Which isn't. A software company recently dropped one of its three "big" software packages because phone calls for support got too expensive.
· Control Telephone Misuse: The rates for calling can vary widely depending on your carrier rate, the route the call takes, who makes the dialing decision...a call accounting system is a good check to see if you are spending money needlessly.
If your business isn't using a call accounting or telecom expense management software, you could be losing money.
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About the Author
Author, Karen Ritz, VP Business Development for TelSoft Solutions, writes on the business benefits of call accounting and call detail record technology. More information can be found at
http://www.telsoft-solutions.com.
