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[Hellraiser]

Job Description
Summary of Key Responsibilities:
Responsible for meeting the SLA for all interactions.
Responsible for Day-to-day functioning of team
oProvide Level 1 support
oHandling support interactions on Phone/Email/Chat
oKnowledge Base creation
oHandling Support during implementation
Knowledge of managing/conducting support interactions on Phone/Email/Chat
Report, issues with the product found during test or through feedback form Customer
Obtain regular feedback from Customer regarding quality of service and areas for improvement
Willingness to work in shifts including night shifts is essential.
Desired Profile
Essential Competencies / Skills:
Good Knowledge of RDBMS packages preferably MS SQL Server 2000.
Good Fundamentals of Windows Operating Systems.
Excellent Communication Skills
Customer Focus.
Willingness to work in shifts including night shifts is essential.
Qualification:
Relevant Educational background (IT/IS/Comp Sc) with preferably 1 year experience in Technical, Product or Customer Support for a software company.
Email [email protected]