Technological Breakthrough Reduces Total Cost of Ownership for Contact Centers, Public Safety Organizations and Financial Institutions
Hoesbach/Germany, September 24, 2014 - ASC (
www.asctelecom.com), a leading global provider of innovative solutions to record, analyze and evaluate communications, today announced a technological breakthrough allowing simultaneous recording of 2,000 channels per server for neo, its workforce optimization (WFO) suite.
This achievement provides customers with a significant reduction of TCO. Users can now streamline initial outlays and installation costs; save on maintenance, energy and space; and achieve greater flexibility and scalability for future growth. Administration is also facilitated since fewer systems require updating or grading.
Marco Mueller, COO of ASC, said, "This tremendous channel capacity gives neo a competitive edge and represents a technological breakthrough. The benefits provide real added value, especially for our large customers, and strengthen the enterprise-wide impact of our solution."
Dr. Frank Schaffrath, CEO of ASC, continued by noting neo actually records 2,000 channels per server while it can administer a virtually unlimited number of phones. The WFO solution encompasses speech analytics, workforce management, eLearning, customer feedback and quality management.
Fail-safe operational features provide the reliability needed by public safety organizations, and the compliance and verification of transactions mandated for financial institutions. Agents are freed to focus solely on the customer as the stable technology remains in the background.
By evaluation, systematic analysis and visualization, neo converts unstructured information into valuable and relevant business data in real-time for the entire enterprise to facilitate proactive decision making. A video about the neo WFO suite is available at
www.youtube.com/watch?v=KmFte_U7pJU.
