Free-to-join webinar looks at how to manage non-voice transactions in the contact centre
04 July 2011 – UK, Slough: There has been an explosion in non-voice transactions such as email, web, chat, self-service and social media in the past few years, which has created unique challenges for the contact centre.
Call Centre AgentThis 60 minute webinar entitled: ‘The Value of Blending eServices and the Contact Centre’ will take place on Thursday 7 July at 13h00 BST and address how contact centres can manage non-voice interactions more effectively with real life customer examples.
The webinar will address various topics of blending eServices in the contact centre such as email response management, web chat, collaborative browsing, SMS and multimodal communication, knowledge base for self-service and social media sites such as facebook and twitter.
The webinar will feature Call Centre Helper’s editor, Jonty Pearce and Interactive Intelligence’s regional practice leader, Simon Cook, who will discuss eServices in the contact centre and reveal their top tips for dealing with non-voice contacts.
To register securely please visit:
http://bit.ly/JoinMyWebinar
