In2M is a leading internet & mobile software services company specializing in the development & delivery of financial productivity applications for personal & business use.
Company: In2M Corporation :- A leading U.S. based internet and mobile software services company has need for a Product Support Representative at its Mumbai, India subsidiary office, In2M Technologies.
Location: Mumbai, India
Status: Full-time, employee
Job Category: Computers, Software
Experience: 0-3 years
Career Level: Freshers/Experienced
Openings: 7
In2M Corporation a leading U.S. based internet and mobile software services company and the developer of Mvelopes Personal, an online spending management/budgeting service has need for a Product Support Representative at its Mumbai, India subsidiary office, In2M Technologies.
Position Summary:
The Product Support Representative will primarily support the U.S./U.K./ Australian markets, answering inbound support questions from Mvelopes Personal users via live chat & emails regarding the use of the product.
Essential job functions include:
Taking inbound customer requests for support through live chat and email, and managing all aspects of the support incident.
Adhere to prescribed compliance standards.
Core Level Qualifications:
A solid command of the English language, both written and verbal, and excellent communication skills.
Candidate must possess a strong customer orientation.
Candidate must have strong sense of giving Quality customer service.
Candidate must be willing to work in rotating shifts including night shifts.
Non-Technical Skills:
An enthusiastic attitude motivated to contribute and do what it takes to get things done
Problem Solving / Analytical Skills the ability to gather data, analyze it, draw conclusions and make recommendations.
Personal Maturity understands own strengths and weaknesses, has professional standards with regard to attendance, personal accountability, and integrity.
Technical Skills:
The preferred candidate should have an understanding or proficiency in:
Internet applications and software
Multiple web browsers including Microsoft Explorer and Mozilla/Firefox
Basic Microsoft Office applications including Word, Excel, Powerpoint, and Outlook
Troubleshooting of Windows 98/2000/XP, Linux and Mac operating systems
Salary and Benefits:
In2M offers excellent salary package, paid vacations and holidays, a 5-day work week.
Please Send:
Resume and salary requirements to: [email protected] . No resumes will be considered without salary requirements.
Email [email protected]