South Ayrshire Council has purchased the revolutionary ContactCentre 59R that combines automation with live operators in one seamless application.

15th February 2010, Hemel Hempstead, UK - Telephonetics VIP, the speech automation and data integration specialist, today announces the signing of a contract with South Ayrshire Council for the supply of its ContactCentre 59R ACD solution; a powerful, intelligent, customer focused call handling solution that effectively routes customer calls, promoting customer first.

South Ayrshire Council’s main criteria for purchasing ContactCentre 59R were that it integrated with Lagan’s Enterprise Case Management (ECM) system - Telephonetics VIP has achieved Lagan Silver Partner Solution status with its successful integration with Lagan’s ECM.  The project has to work to a tight timescale and Telephonetics VIP‘s evidence of delivering on time and in budget meets this project's needs.  In addition, South Ayrshire Council wanted a solution that would develop with their business; ContactCentre 59R’s flexibility and scalability means South Ayrshire Council has the freedom to grow and extend their contact centre services without additional per seat licence fees.

Mark Holmes, Director of Sales at Telephonetics VIP commented: "We are delighted that South Ayrshire Council has chosen ContactCentre 59R believing it to be the best solution for their current and future requirements. Understanding, researching and then delivering ‘best-in-class’ solutions developed by our in-house team to meet our customers’ evolving needs is very important to us.”