Switzerland, Wednesday, April 18th, 2012:
CustVox, the globally recognized innovator of SAAS based Customer Experience Management (CEM) solutions has opened a new regional office in France. Demonstrating a firm commitment to continue striving to maintain its reputation as the leading European experts in deploying effective CEM solutions.

CustVox maintain an enviable reputation as arguably the most focused, innovative developer of Customer Experienced Management solutions in the world. By empowering businesses to capture the Voice of the Customer (VOC) and then apply state of the art VOC Analytics which deliver a level previously unavailable, CustVox have changed the way that major corporations can manage the customer relationship.

Customer Experience Management is currently a hot topic in Europe, as more companies discover the benefits of empowering the Voice of the Customer as a means to boost brand loyalty and directly add to the enterprises revenue stream. Companies are beginning to realize that they need to act, in order to maintain market position in the increasingly competitive global arena. By capturing the Voice of the Customer (VOC), intelligent VOC Analytics can highlight areas which can be improved to tighten the relationship between the company and its customers. Developing an effective Voice of the Customer strategy is essential to understanding how customers see the products and services the company offers. In the past, this was a technical challenge few enterprises could tackle effectively. CustVox has fulfilled this challenge and bridged the gap between the company and its customers by making an intelligent, scalable, flexible solution which operates across multiple channels available to every business.

The opening of an office in France is in line with the CustVox plan to offer services to clients across Europe in its entirety, delivered by representatives who speak the local language. CustVox already plan to open offices in London, Germany and Austria in the short term.

To operate the French office, CustVox has employed Frederic Gilbert, who is entirely committed to the CustVox vision of providing the very best CEM tools available. Frederic is entirely behind the CustVox product line-up, and has demonstrated this by stating, "Finally a solution designed intelligently, allowing companies to make progress on all customer touch points, whether online, in their call centers, in store or on mobile.” Frederic is said to be delighted to be working with CustVox and that, “The certainty of contributing to a project bringing a relevant answer to the challenges of customer feedback (multiple channels, data volume, sentiment analysis and verbatim, improve services), convinced me to join a team of visionaries and proven experts sharing common values."

Federico Cesconi, the CEO of CustVox has said that, “We are eagerly anticipating the new French office getting up to speed, and we feel that Frederic Gilbert is capable of enlarging the CustVox footprint in the French marketplace. We plan similar initiatives in other major European countries in the near future, and plan to make CustVox the only globally recognized brand in Customer Experience Management (CEM) solutions.”