Confirmit Extends its Horizons with the Latest Release of its Multi-channel Feedback Platform

New York, NY and Oslo, Norway – March 9th, 2010: Confirmit has announced the launch of Confirmit Horizons Version 15, the new release of its on-demand, multi-channel platform for customer feedback, employee feedback, and Market Research applications.

Confirmit Horizons Version 15 builds on the success of the Horizons platform that was launched in 2009. It introduces a range of enhanced functionality, including:

Confirmit Flex, a toolkit that allows third parties to develop extensions to Confirmit, turning it into a platform for application development.

A powerful new PowerPoint Add-In that integrates directly with Confirmit Reportal—allowing users to create presentation-ready PowerPoint exports quickly and easily.

Improvements to the authoring process to make survey design faster, easier, and more productive.

This latest release also brings extensive usability and productivity improvements that streamline many day-to-day survey processes and offer more intuitive ways of working.

Pat Molloy, Chief Strategy Officer at Confirmit, says: “Confirmit Flex builds on the robust, stable Confirmit Horizons platform by allowing us and our customers to develop applications far more quickly than would be possible in a standard software release cycle.

“Flex gives our Market Research customers the ability to further differentiate their services to clients by building their own applications. For our Enterprise clients, Flex will offer the opportunity to incorporate third-party applications to suit individual needs, as they become available.”

In addition to the benefits of Flex, Confirmit Horizons Version 15 increases the productivity of survey and feedback programs by automating repetitive tasks, creating smoother design processes, and increasing flexibility in the way users collect, analyze, and share survey data.

Molloy continues: “After a year of Horizons in production, we have listened carefully to the feedback from our customers. In addition to opening up our platform, we have made over one thousand enhancements that make Confirmit more productive, and even easier and more intuitive to use.”

Confirmit Horizons is the world’s first fully on-demand, multi-channel platform of its kind. Since its launch, it has helped Enterprises and Market Research businesses to conduct multi-channel feedback programs both on and offline, using the Web, telephone, paper, IVR, and face-to-face methods.

Molloy concludes: “We are confident that Version 15 of the Horizons platform will bring measurable benefits to all of our customers in terms of productivity increases, cost and time savings, and increased ease in delivery of reporting and analytics to those in the business who need to see it quickly.

“Of course, all of these benefits come with the added assurance of the highest levels of security, reliability, and availability that are synonymous with the Confirmit On-Demand infrastructure.”