London, UK 9 January 2013 – Operators from across the globe will gather in London this month to discuss and benchmark customer experience management strategies and future tactics at the Customer Experience Management (CEM) in Telecoms: Global Summit.

The extensively researched three day programme features detailed case studies from across Europe, the US, the Middle East and Australasia. Operators will discuss how they are overcoming multi-channel challenges and cultural change to deliver effective, simple and engaging customer experience for long and short term results.

The conference will examine the current environment for interactivity and explore the importance of connectivity within the customer environment, which is consistently changing. Operators will be encouraged to learn new ways to deliver customer experience.

There are 27 CxOs, VPs and Directors from world class operators including Orange Business Services, Telefónica Europe, BSkyB, Everything Everywhere and more.

Tommy Geary, Director of Customer Management and Operations, Eircom said: “A terrific event to hear, share and debate great practices that will delight customers and enable business growth.”

Peter Crayfourd, Group Head of Customer Lifecycle Experience, Orange FT Group said:  “A prime opportunity to learn from others and exchange expertise on tackling the challenges of CEM in telecoms.”

The event takes place at the Pestana Chelsea Bridge Hotel and Spa, London from 21 to 24 January 2013.

For further information about the Customer Experience Management in Telecoms: Global Summit, visit: http://www.customerexperienceevent.com