Hoesbach/Germany, March 16, 2010 – ASC (
www.asctelecom.com), a leading global provider of innovative solutions to record, analyze and evaluate communications, today announced it will demonstrate its new quality monitoring solution, INSPIRATIONpro 10.0, at the Stratégie Clients Exhibition, Paris, France, at Porte de Versailles, Hall 1, on March 16-18, 2010.
The exhibition will gather professionals in marketing, client relations and CRM in the same place and will provide an overview of the latest contact center services, solutions and innovations. It will feature 200 exhibitors and is expected to attract more than 12,000 visitors interested in these fields becoming the most important exhibition for customer acquisition, retention and management.
Andrea Carniti, Commercial Director of ASC telecom SAS, said, “We look forward to demonstrating our next-generation communications recording and analysis capabilities to this unique audience. Our quality monitoring solution, INSPIRATIONpro 10.0, is particularly suited to this show because of its enterprise-wide impact on business process optimization.”
The product will improve recent innovations in speech analytics, designed to categorize calls for larger organizations with an otherwise unmanageable volume of communications. This capability has been expanded in Version 10.0 to allow complex searches beyond those available in the GUI (graphical user interface).
The eLearning module has also been refined in Version 10.0 with new capabilities for supervisor interaction. This module spots the weak points in each agent’s performance and delivers customized instruction directly to their desktops, thus creating a loop of continuous learning.
Another prominent new feature offered by INSPIRATIONpro 10.0 involves automated muting to avoid storage of credit card security codes (CSC). Previously available only as a manual override, this capability will provide fail-safe compliance with the most stringent requirements of the payment card industry data security standard (PCI DSS).
