...and Customer Experience Solutions

Quarter over quarter growth clocked at over 200 per cent

Customers see savings in reduced hardware and energy consumption; simpler installations and expansions

Santa Clara, CA — August 22, 2013 — Avaya today announced that enterprises are rapidly embracing its virtualised unified communications and customer experience management solutions announced earlier this year. The company has seen more than 200 per cent growth quarter over quarter of Avaya Aura® Virtual Environment and Avaya Customer Experience Management Virtual Environment.

Customer momentum for the Avaya virtualised solutions demonstrates the ongoing efforts of companies seeking to reduce complexity, resource and expense requirements in their IT operations. While many business applications have been virtualised for some time, the nuances of real-time communications and collaboration applications needed to be addressed to ensure optimal function.

Today, companies are wasting no time taking advantage of Avaya’s flexibility and reliability for future feature roll out and system growth. Together, Avaya Aura Virtual Environment and Avaya Customer Experience Management Virtual Environment deliver a complete virtualisation solution for collaboration applications and contact centres. With 70 per cent of companies planning to virtualise their UC applications[1] to address immediate IT needs, Avaya’s virtualised network solutions help customers realise their corporate strategy of virtualising the data centre.

Organisations and cloud service providers are also choosing the Avaya Collaboration Pod, which combines solutions from Avaya, EMC and VMware to provide a turnkey deployment model for virtualised communications within the Data Center. Avaya Collaboration Pods offer virtualised storage, computing and networking products in a single pre-integrated solution with common management and support.

Avaya Aura Virtual Environment, Avaya Customer Experience Virtual Environment and the Avaya Collaboration Pod will be on display in the Avaya Booth 2129 at VMworld 2013 at the Moscone Center in San Francisco from August 25-29.

Quotes
“Our company’s IT department was already familiar with VMware requirements, and Avaya’s approach to embracing open standards made integrating Avaya Aura Virtual Environment quick and painless. The combination of Avaya’s business collaboration offerings and VMware’s virtualisation services offers us proven technology that can be expanded for future uses.”
-- Robert Rivas, director of Technical Services, Central Maine Medical Center

“Avaya Collaboration Pods allow us to significantly increase the speed of deployment for our customers. The option of an all-in-one solution means that we can offer a much faster time to service than with previous deployments that forced us to choose and implement compute, storage and networking products separately."
-- Martin Cross, director, Connect Communications

“We have seen significant benefits in our data centre as we have moved to a virtualised infrastructure based on VMware. Being able to add Avaya real time collaboration solutions as virtualised applications was an obvious step for us. We were able to deploy the applications on our existing infrastructure with no need to update or exchange hardware. The Avaya UC applications are a perfect fit with our ongoing strategy of moving as many applications as possible to a virtualised data environment.”
-- Jim Burke, Associate CIO, John Carroll University

“The benefits of virtualisation are well-understood, and Avaya is now delivering real-time communications -- virtualised -- without compromising quality, scalability and reliability. The rapid growth we’re seeing is indicative of the pent-up demand from customers looking for confidence in virtualising their real-time communications applications.”
-- Mark Monday, vice president and general manager, Collaboration Platforms, Avaya

[1] Nemertes Research 2012-13 Communications and Computing Benchmark.