Industry experts lead the charge for a frontline view of customer and employee experience

London, UK and Oslo, Norway and New York, NY: 8 April 2014: The most successful organisations know that positive change is driven by the front-line customer experience, employee experience and Market Research experts.  At Confirmit Community Conference (CCC) 2014 on May 8-9 in Orlando at the Ritz-Carlton, Grande Lakes, industry experts who lead these endeavours will join forces to discuss the challenges they face every day. This year’s theme – Be a Hero – will focus on the heroic achievements earned on the road to success.

Industry leaders and Market Research heroes from ViaSat Inc., Best Buy, Infor, Walt Disney Parks and Resorts and Ciena Corporation will share stories of epic battles and successes from their missions to initiate transformative change and escalate business results. They will discuss how actionable data from Customer Experience, Employee Engagement (EE) and Market Research (MR) programmes has helped grow their business’ success. Thought leaders Melanie Courtright (Research Now), Jim Davies (Gartner) and Bruce Temkin (Temkin Group and CXPA), will present their insights on the latest trends in Voice of the Customer (VoC), EE and MR.

Strong demand coupled with overwhelmingly positive feedback from 2013 North American and European events prompted Confirmit to make CCC an annual event. Attendees at the conference will have an opportunity to:

- Exchange knowledge with peers and hear from industry experts;
- Learn about the latest strategies to drive ROI for both Customer Experience and Market Research professionals; and
- Enjoy excellent networking opportunities with thought leaders.

“Customer experience, employee engagement and Market Research professionals work tirelessly to build programmes that will take their businesses to new heights,” said Henning Hansen, President and CEO, Confirmit. “Confirmit Community Conference 2014 offers these professionals a chance to discuss the battles they have fought and the victories they have achieved in doing so. We know these stories of bravery, leadership and innovation will inspire our attendees to find new ways to powerfully engage with their audiences and accomplish business victories.”

“I can speak for the Travelers team when I say that we found the conference to be very insightful and really enjoyed meeting and learning about other Confirmit clients,” shared Jenna Greco, Director of Enterprise Customer Experience at Travelers Insurance. “Overall, it was encouraging to see the success other companies have had in implementing their VoC programmes."

The Orlando event will kick-off Confirmit’s 2014 global roadshow, which will also travel to Oslo, Norway; London, UK; Cologne, Germany; and San Francisco, USA.

To learn more about the roadshow and to register for the Orlando event, please visit http://www.confirmit.com/community/conference.aspx.