• First claim completed in record time

LONDON, 10th January, 2012 – IT-Freedom Ltd and UK Drainage Network (UKDN) are pleased to announce the implementation of the ICE Claims® Management System for the administration of the drainage incidents managed on behalf of UKDN’s insurance and water industry customers.
IT-Freedom logo
IT-Freedom logo

UKDN is the leading provider of drainage solutions in the UK and works under delegated authority for many of the UK's household Insurers, where accuracy, cost, service and responsiveness are all critical factors when dealing with both emergency and non emergency claims.

In order to streamline their processes, in June UKDN began to use the ICE Claims® Management System, installed by a project team from IT-Freedom.  The new system enables UKDN to provide clients with:

    Tailored processes for each Work Provider

    Immediate scheduling of resources to deal with the incident

    Real time progress tracking and reporting to Work Providers and Homeowners

    Monthly analysis of incidents and performance against targets

Nick Powell, IT Director at UKDN commented:  “We threw some significant challenges at the business and the joint UKDN and IT-Freedom implementation team rose magnificently to them. ICE Claims has been by far the most straightforward and successful installation of mission critical software I have seen.  The first claim under the new system was placed by the AA Home Emergency Response team at 8.00am.  This was logged, acknowledged, attended to, resolved and finally invoiced in just 72 minutes.”

Andrew Passfield, IT-Freedom Ltd Solutions Director commented, “We pride ourselves on our partnership approach and our in depth understanding of the UK Insurance and supply chain markets. We have perfected the joint implementation approach to ensure a rapid implementation.  This allows our business partners to start reaping the benefits of the solution as soon as possible.”