Leading international long-term savings group explains how it mitigated unnecessary hardware expenditure and halved the number of helpdesk calls with Triometric’s Hyperion performance monitoring solution and services UK Oracle User Group Series EPM & Hyperion, Twickenham Stadium, UK, 16-17th June 2010

Egham, Surrey – 7th June 2010 – Real user monitoring provider, Triometric today announced that it will be joined by leading international long-term savings group, Old Mutual in a presentation at the UK Oracle User Group Series EPM & Hyperion, at Twickenham Stadium, 16-17th June 2010. The presentation will demonstrate how Old Mutual Group is able to mitigate unnecessary hardware expenditure and halve the number of helpdesk calls with Triometric’s Hyperion performance monitoring solution and services.

Ken Wareham, Group Financial Systems Manager at Old Mutual Group explained, “It is all too easy to blame poor IT performance on dwindling server or network capacity. So, it is important for us to make the distinction between application, server and connectivity issues to avoid unnecessary expenditure and wasted resources,” he added. “Triometric certainly helps us do that and enables us to address the right cause of problems, thereby not having to complete potentially unnecessary and expensive capacity upgrades in the server or network layers.”

Old Mutual Group uses Enterprise Analyzer to diagnose problems as they arise and to perform twice daily health checks. The group IT team reports a large step forward in terms of control and reduced risk as well as professionalism. The improvement in internal service levels is particularly evident in the helpdesk function, where logged calls are estimated to have halved.

“As IT service providers, it helps us enormously with users and is the backbone of our service level reporting.” says Nick Hatch, IT Service Delivery Manager at Old Mutual Group. “Running a lean IT operation with optimum uptime is an important priority for any organisation, but during our financial reporting period it is absolutely critical. Time can get extremely tight and it becomes vital that nothing goes wrong or slips at an early stage,” continued Hatch. “We can’t be delayed on the end date of reporting to the market, full stop." Of particular appeal to the Company is Enterprise Analyzer’s unique ability to report right down to application level; from web forms to data grids and specific activities such as calculates, translates and consolidates performed on them.

For further information about Triometric or how to register for the event, call +44 (0)1784 497360, email [email protected] or visit the Oracle UK User Group Conference Series EPM & Hyperion 2010 at Twickenham Stadium, 16-17th June.