Thunderhead.com, a pioneer of SaaS solutions for customer experience management, today announced the appointment of John Coldicutt to the position of Chief Marketing Officer (CMO). John brings a broad skillset and a wealth of experience to Thunderhead.com’s forward-thinking management team and will be responsible for all aspects of marketing at the company.

The appointment is timely, coinciding with the recent launch of the Thunderhead.com ONE engagement platform, leading the new wave of design-oriented cloud solutions for the enterprise. ONE builds on the company’s leadership in interactive communications and collaboration with ground-breaking new solutions for customer experience and customer journey management.

“John’s breadth of experience will be invaluable in leading our global marketing organisation as we ramp up our drive towards leadership in the enterprise customer experience market.” said Glen Manchester, Chief Executive Officer, Thunderhead.com.

“Bringing over 15 years of highly relevant marketing and partner development experience in the CRM, customer experience and business intelligence industries, John is well positioned to help take Thunderhead.com’s new solutions to market and cultivate strategic growth for the brand.”

Most recently, John was Chief Marketing Officer at Fizzback, a customer experience management company that grew rapidly into a market leader, resulting in significant acquisition by NICE Systems.

“With an enviable customer base, a game-changing vision and highly differentiated SaaS solutions, Thunderhead.com has all the ingredients to redefine and dominate the customer experience market," said John Coldicutt, Chief Marketing Officer at Thunderhead.com.

“I’m thrilled to be joining a company at the forefront of cloud technology, with solutions that enable enterprises to manage the complete customer journey, with seamless communication, conversation and collaboration across any touchpoint.”

Prior to Fizzback, John held a number of leadership roles in product, solutions and field marketing within both NYSE-listed Amdocs and Hyperion (now part of Oracle).