Shell awards Fujitsu seven year global deal for service station IT deployment and support

London, 9 September 2010 – Shell has entered into a contract for future IT deployment and support services for service stations across 19 countries under one supplier, Fujitsu. The work, which includes IT support for forecourt controllers, Point of Sale, payment card machines and back office systems, is currently being handled by multiple suppliers. As part of the agreement Fujitsu will not only support existing and new IT, it will also be responsible for the rollout and deployment of new site systems.  Support of the 19 countries will be served by three global Fujitsu service centres based in North America, Europe and Asia Pacific.

The appointment of Fujitsu comes as part of Shell's Retail Global Site Systems Programme – a programme in various countries around the world that will replace or upgrade the interconnected components and applications that allow operations in service stations to take place. It is the first global agreement of its kind for Shell and is seen as a significant component in managing the cost of forecourt operations.

Commenting on the announcement, Anne Stokes, business unit director for retail, transportation, manufacturing and services, Fujitsu UK & Ireland, said: "It is a privilege to be part of the first global agreement of this kind for Shell and be at the forefront of helping the business create greater efficiencies and cost reductions in the support of its forecourt IT.  The energy and petrochemical business is hugely competitive and we are confident that through our innovative and proactive approaches to managing costs we can help Shell retain its competitive edge."

David Moss, general manager Retail Site Systems, from Shell added “We are looking forward to working with Fujitsu as part of Shell’s Global Site Systems Programme, to deploy and maintain updated IT that will provide our customers with an improved experience when visiting Shell’s service stations.”

Notes to editors
- The programme of new deployments will happen over the next three years, whilst the contract for IT support will be provided over seven years.